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UNFI Careers

Receptionist & Customer Care Representative

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Customer Care
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125559 Requisition #

POSITION PURPOSE:

Responsible for providing a combination of clerical, receptionist and customer care duties. Responsible for providing excellent customer care and maintaining strong professional customer relationships via the phone and other methods. Provides administrative information to Company personnel and assists existing customers with orders and advises on status of orders. Courteously and promptly resolves all visitor and customer questions and problems or properly refers them to appropriate personnel. Maintains highest level of confidentiality and projects the Company’s professional image.

LOCATION: Richmond, B.C.

JOB RESPONSIBILITIES:

Receptionist:

  • Receives and screens telephone calls. Answers routine questions or directs them to appropriate personnel. Records and relays messages.
  • Emails invoices to select customer list daily.
  • Monitors admittance to facility assuring admittance for authorized employees and vendors only.
  • Responsible for establishing and maintaining effective business relations with customers, vendors, and trade professionals.
  • Assists with questions and problems courteously and promptly.
  • Maintains the Company's professional reputation.
  • Establishes and maintains effective working relations with Company personnel and management.
  • Conveys information across departments as needed.
  • Keeps management informed of area activities and of any significant problems.
  • Attends and participates in meetings as required.

Customer Care:

  • Enters customer credits daily.
  • Emails copies of credit notes daily.
  • Assumes responsibility for effectively performing miscellaneous customer care functions.
  • Works occasional overtime as required to meet deadlines communicating late route calls, product recalls, and other call campaigns.
  • Assumes responsibility for establishing and maintaining professional working relations with customers and coworkers.
  • Resolves questions, requests, and problems promptly and courteously utilizing the company systems.
  • Provides superior customer care to support the company desired customer experience.
  • Keeps management informed of area activities and of any significant problems.
  • Performs other job duties as required.

QUALIFICATIONS:

EDUCATION/CERTIFICATION:

  • High School graduate or equivalent

EXPERIENCE:

  • Customer service and data entry experience preferred
  • Proficient with Microsoft Office

KNOWLEDGE:

  • Knowledge of Company products and sales policies and procedures

SKILLS/ABILITIES:

  • Excellent communications and public relations skills.
  • Well organized.
  • Able to multitask.
  • Able to work in a fast-paced environment.
  • Able to work independently as well as part of a team.
  • Pleasant phone manner.
  • Punctual and regular attendance.
  • Flexible and with the ability to adjust to change.
  • Attentive to detail.
  • Willingness to assist others.
  • Strong typing abilities.
  • Able to use PC, calculator, and office equipment.

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