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UNFI Careers
Information Technology
139758 Requisition #

Who We Are

We're pioneers who every day deliver new choices that shape the foodscape. We discover what's next. Bold ideas and new possibilities that drive the industry. Better food. Better future. Our teams are a highly innovative group of talented professionals; laser-focused on making a difference and having fun while we do it.

At UNFI, we're inspired by the unexpected. We look at things like our unmatched distribution network and full-store assortment through a new lens. From gourmet and ethnic to fresh, prepared foods to specialty cheese - we cover everything in the store and your kitchen. Energizing tomorrow, guiding a healthier road ahead.

We believe that:

  • Freedom of food choice matters
  • Discovering what’s next keeps us vital
  • We’re not afraid to get our hands dirty
  • We’re here to connect food, people and the planet
  • New routes can take us anywhere
  • Scale drives our ability to positively impact lives
  • There is no limit to fresh ideas
  • Sustainability is our responsibility

A Bit About You…

  • You thrive in a fast-paced, dynamic environment
  • You wake up in the morning with a passion to inspire others to be great
  • You possess the ability to lead leaders to develop strong teams and deliver on your strategies
  • You are a natural at connecting with others and building strong relationship networks
  • You have a proven ability to leverage consumer insights to develop brand positioning
  • You understand the importance of collaboration and partnership to enable business outcomes
  • You strive to build and deliver the “big picture” strategy
  • You possess a positive mindset and often spotlight opportunities that others may overlook


Job Overview:

Accountable for providing technical expertise on complex systems and software for distribution centers. Serves as point person for preventing, diagnosing and resolving issues in areas of expertise. Supports and analyzes complex technical systems and issues in various areas of the enterprise. Provides in-depth analysis and oversight around application system, system optimization and resource utilization to support optimal IT delivery. Maintains service documents and executes performance objectives to ensure service level agreements are met or exceeded. The more senior levels can perform in larger functional areas, on multiple projects and can be assigned as a mentor to work closely with peer and lower level team members, guiding them to execute job functions and related processes in alignment with company standards.


Job Responsibilities and Accountabilities:

  • Work closely with DC operations to ensure IT policies and procedures are understood and followed
  • Establish strong working relationships with local DC operations teams, where appropriate attend DC operations management meetings and stay up-to-date on any local changes that may impact IT operations
  • Acts as a technical subject matter expert in the resolution of outages or high priority incidents
  • Drives recovery when systems are down by coordinating work efforts between Tier 1, Tier 2, Tier 3, Tier 4 response teams and various vendors
  • Acts as a subject matter expert for complex systems and/or software that ensure our business remains operational
  • Action as a point of contact for vendor and IT installations at the site.
  • Assists with the review of applications, systems or technical services to identify risks, optimize opportunities and makes recommendations to leadership based on findings
  • Establishes monitoring processes across system(s) to identify risks, trouble shoot problems and builds or configures solutions
  • Reviews, approves and schedules technical changes to the environment; may require change board for review of cross functional changes to environment
  • Assists the integration of new hardware or software features, including new products or services
  • Builds technical integration and automates feeds/interfaces to and from different tools and systems
  • Accountable for ongoing definition and support of service portfolios, catalog items, functionality and change schedules for each of the technical service application and infrastructure teams
  • Provides technical support and monitoring to complex systems and software tools (ex. Wireless infrastructure, telecom, billing, payments, mainframe processing and office services functions)
  • Partners with Field Service Representatives on unique store or DC problems that arise (ex. slow lanes, warehouse hardware, network or power issues, etc.)
  • May be required to write ad hoc program requirements, design, test and facilitate implementation
  • Investigates incidents to find common, repetitive issues and trends that require software fixes
  • Participates on teams across Technical Services to identify chronic technical problems within their areas
  • Gathers and analyzes data to develop solutions or alternative methods of proceeding
  • Drives resolutions of chronic problems as needed by bringing together multiple organizations and teams at once
  • Provides technical expertise to offshore teams in the form of escalations, knowledge explanations/refinement, and symptom resolution
  • Oversees costs assigned to applications and service areas as needed
  • Advises on new systems and software based on technical expertise and may partner, review or build costing models with Cost to Serve team
  • Creates knowledge management resources and training for when new features are introduces into the technical environment; trains on processes, expectations and updates of operational support documentations
  • Partners with Tier 1 Help Desk mangers to document and train them on new system features and enhancements
  • Defines, trains and manages compliance for critical IT processes including Change (changing production systems), Incident, Escalation, Release and Problem
  • Key technical associate interfacing with IT and DC leadership
  • Addresses questions, inquiries and concerns surrounding the change control environment, including escalated issues
  • Provide relevant and timely communications to management.
  • Provides 24/7 on call emergency support as relevant to the role, as part of an on-call rotation
  • Performs other job duties as required.



  • Bachelor’s degree in the field of computer science, information systems, or software engineering



  • 2- 3 years direct experience in IT or supply chain
  • Proven experience in overseeing the direction, development, and implementation of IT solutions



  • Must be able to support an enterprise desktop environment
  • May be required to write ad hoc program requirements, design, test and facilitate implementation
  • Technical writing skills to update operational support documentation relating to specific applications or services
  • Technical expertise of complex systems and software to be able to address questions and concerns around escalated issues and changes
  • Interview skills to investigate, solve and understand problems across various systems and software versions. (ex. Windows and IBM 4690 OD Environments)
  • Identify patterns in data analysis reports that are created to proactively identify persistent problems
  • Creates data analysts reports
  • Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc
  • Excellent understanding of the organization’s goals and objectives



  • Stay abreast of the latest thinking, technologies, and security literature;
  • Provide expertise and counsel across all IT technical areas.
  • Flexible and adaptable to learning and understanding new technologies
  • Effective interpersonal and relationship building skills
  • Ensures customer satisfaction is maintained
  • Communicates effectively with non-technical staff and members of interdisciplinary teams
  • Strong written, oral, and interpersonal communication skills
  • Highly self-motivated and directed
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Excellent understanding of department goals and objectives
  • Ability to be discreet with highly confidential information
  • Ability to shift priorities, demands, and timelines through analytical and problem-solving capabilities


All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Additional Information

  • Schedule: Full-time


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