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UNFI Careers
Information Technology
139703 Requisition #

Who We Are

We're pioneers who every day deliver new choices that shape the foodscape. We discover what's next. Bold ideas and new possibilities that drive the industry. Better food. Better future. Our teams are a highly innovative group of talented professionals; laser-focused on making a difference and having fun while we do it.

At UNFI, we're inspired by the unexpected. We look at things like our unmatched distribution network and full-store assortment through a new lens. From gourmet and ethnic to fresh, prepared foods to specialty cheese - we cover everything in the store and your kitchen. Energizing tomorrow, guiding a healthier road ahead.

We believe that:

  • Freedom of food choice matters
  • Discovering what’s next keeps us vital
  • We’re not afraid to get our hands dirty
  • We’re here to connect food, people and the planet
  • New routes can take us anywhere
  • Scale drives our ability to positively impact lives
  • There is no limit to fresh ideas
  • Sustainability is our responsibility

A Bit About You…

  • You thrive in a fast-paced, dynamic environment
  • You wake up in the morning with a passion to inspire others to be great
  • You possess the ability to lead leaders to develop strong teams and deliver on your strategies
  • You are a natural at connecting with others and building strong relationship networks
  • You have a proven ability to leverage consumer insights to develop brand positioning
  • You understand the importance of collaboration and partnership to enable business outcomes
  • You strive to build and deliver the “big picture” strategy
  • You possess a positive mindset and often spotlight opportunities that others may overlook


Job Overview:

The Sr. Manager IT Planning and Onboarding is responsible for planning, coordinating, and supervising all activities related to the design, development and implementation of processes and goals for customer onboarding set forth by business (internal and external stakeholders) that align with IT best practices . Manages a team and/or Team Leads, establishing goals and objectives, managing performance and deliverables and developing and mentoring staff. This position operates with latitude for un-reviewed action or decision. Manages performance and deliverables from a global workforce of associates and vendors that may be operating from various time-zones.


Job Responsibilities and Accountabilities:

  • Partnering with Business Executives and driving onboarding of new customer sales ranging from $40M to over $1B annually of new business per customer.
  • Partners with the Business Sponsor and delivery teams to determine technical feasibility of proposed changes for their business area
  • Develops partnerships with business leadership to ensure goal alignment, execution, and success
  • Partners with external stakeholders to deliver mutual assured success.
  • Collaborates cross-functionally across IT to ensure internal/external customer success
  • Triages and communicates issues impacting internal/external stakeholders
  • Lead strategic planning with business customers and in the annual operational planning cycle
  • Provides functional management for Project Managers delivering business area efforts
  • Oversees determination of scope and business requirements for changes in their business area
  • Reviews and approves proposals for the utilization of IT resources and techniques to systems or infrastructure, processes, and procedures, works with external vendors as needed
  • Manages the execution and delivery of department projects, including problem definition, and recommendation of changes to systems, infrastructure or processes
  • Maintains customer relationship and integration of activities through regular communications with business/IT managers and directors
  • Identifies and coordinates activities requiring resources across the Information Technology Department
  • Develops project plans including resource and budget requirements; provides input into budgeting process regarding area expenses such as travel, training, etc.
  • Accountable for all aspects of managing the team including; setting goals and objectives, managing performance, developing associates, staffing, promotions and salary administration, manages performance utilizing organization’s performance management system, practices and tools; applying them to developing and improving individual, team, and organizational performance
  • Stays abreast of emerging technologies and trends in Information Technology disciplines and retail business areas the company serves in order to drive innovation into the organization
  • Maintains an environment where all understand, and are committed to, providing excellent service to internal and external customers
  • Contributes to the ongoing evolution of process/methodologies that pertain to the software development lifecycle, people management, business process or information services
  • Performs other duties as assigned.



  • Bachelor’s degree in management information systems, computer science, or related discipline is preferred
  • ITIL Foundations certification preferred
  • Advanced Degree preferred



  • 8 – 10 years of relevant of Information Technology experience required
  • 2– 4 years’ experience leading a team(s) made up of associate and contract resources in multiple locations, including offshore required
  • Demonstrated ability to influence key Technical Service and Business leaders
  • Managing conflicting approaches aligned to strategic roadmap



  • Experience in Supply Chain business practices and associated industry software tools
  • Must have strong computer skills and be proficient in use of Microsoft Office applications
  • Exposure to methodologies and specific quality assessment/certifications such as SDLC, PMP



  • Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams
  • Ability to manage competing priorities
  • Ability to create process and process design where none or little exists
  • Ability to create strategic landscape that delivers against IT goals
  • Ability to build strong teams across dispersed work locations, including mentoring and providing developmental goals


All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Additional Information

  • Schedule: Full-time

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