POSITION PURPOSE:
Through a constructive and energetic style, guided by the objectives of the company, the Operations 
Manager is responsible for the leadership, management and vision necessary to ensure that the facility has 
the proper operational controls, administrative and reporting procedures, and people systems in place to 
effectively grow the organization and to ensure financial strength and operating efficiencies.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:
 
♦ Accountable for the management of all departments or functional groups through subordinate 
Managers/Supervisors and for all personnel issues-including selection, termination, performance 
appraisal and professional development of subordinates.
♦ Interaction with and responsibilities for Operations, Human Resources, Safety/Loss Prevention, and 
Inventory Control to drive results and deliver solutions.
♦ Implements cost effective systems of control over capital, operating expenditures, manpower, wages and 
salaries. 
♦ Manages capital asset maintenance. Controls and minimizes operating expenses. 
♦ Maintains existing facilities and equipment; replaces, or makes adjustments to warehouse facilities and 
equipment when necessary. 
♦ Spearheads the development, communication and implementation of effective growth strategies and 
processes to allow company to achieve and surpass sales, profitability, and business goals and 
objectives. 
♦ Assumes responsibility for the measurement and effectiveness of all processes. Provides timely, 
accurate and complete reports on the operating condition of the warehouse as required. 
♦ Collaborates with the management team to develop and implement plans for the operational 
infrastructure of systems, processes, and personnel, designed to accommodate the rapid growth 
objectives of our organization. 
♦ Motivates and leads a high performance management team; attracts, recruits and retains required 
members of the team as needed; provides mentoring as a cornerstone to the management career 
development program. 
♦ Fosters a success-oriented, accountable environment within the distribution center. 
♦ Works to develop and maintain productive business relations with vendors, suppliers, and all business 
partners. Ensures the OSHA requirements and all Federal and State Law and compliance are effectively 
implemented. 
♦ Ensures sanitation meets UNFI requirements for all areas of warehouse and fleet. Ensures forklifts, 
trailers, trucks, stackers, ladders, pallets, shelves, and Warehouse machinery are in safe operating 
condition. 
♦ Conducts performance appraisals. Provides measurable feedback to assigned personnel and 
suggestions for improved performance. Formulates and implements employee corrective actions as 
needed. 
♦ Ensures compliance with all Federal, State and Local laws, as well as all company policies.
♦ Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality 
Food (SQF) policies and procedures, as appropriate for location

PERFORMANCE MEASUREMENTS:
1. Achieve Expense related Budget Criteria in all departments of the Distribution Center, Warehouse, 
Transportation, HR, Inventory Control.
2. Leads distribution center efforts in meeting all Operational Excellence metrics including but not 
limited: 
a. Warehousing – mispicks, Billed not Received, Damages, Spoilage, Production, Labor 
Management, Slotting, Engineered Standards, Safety, Energy Conservation and Recycling.
b. Transportation – On Time Deliveries, On Time Dispatch, Idle Time, Miles per Stop, Miles per 
Route, Miles per Gallon, Standardized Routing and People Net Reporting.
c. Human Resources – Recruitment, Training and Retention, Associate Turnover and 
Associate Development, Performance Management, EEOC Compliance, Administration of 
all UNFI Associate Benefit Plans.
d. Safety – DART Rate, Workman’s Comp% to Sales and Compliance with and Successful 
Ranking of UNFI Safety Audit.
e. Sanitation – Compliance with and Superior Rating on AIB or other internal or external audit 
metric.
f. Inventory Control – Perform Cycle Count Protocol Quarterly, Achieve minimum accuracy 
standards of UNFI.
g. Sustainability – Meet UNFI Standards for Energy Conservation and Recycling.
3. All Service, productivity, accuracy and safety targets are well coordinated and delivered in 
accordance with Company policies and procedures. Compliance with all Federal, State and Local 
laws.
4. Inventory records and 
documents are current, accurate, and well organized. 
5. Machinery, equipment, and systems are in good working condition and preventive maintenance is
6. performed as scheduled
7. Effective hiring and retention of a motivated workforce assures personnel are effective, efficient, and
optimally utilized. Maintains a positive internal and external customer relations
8. Develop and promote a respectful workplace through review of policies and procedures and actions 
that support and encourage respectful behavior.
9. Management is informed of area activities and of any significant problems 

QUALIFICATIONS:
EDUCATION/CERTIFICATION:
 Bachelor Degree preferred and/or equivalent related experience
REQUIRED KNOWLEDGE:
 Excellent understanding of Profit and Loss statements
 Understanding of Customer Service and UNFI Service Goals
 Understanding of Company operations
 Knowledge of budgeting, supply contracts, and shipping requirements
 Knowledge of corporate compliance, ethics policies and code of conduct
 Understanding of Inventory Control and Management procedures
 Understanding of Material Handling Equipment Operations and Maintenance
 Knowledge of OSHA, HAACP and Sanitation standards
 Knowledge of Safety and Loss Prevention
 Understanding of DOT Regulations, Outbound Transportation systems and radio frequency systems
 Knowledge of Warehouse Management Systems
EXPERIENCE REQUIRED:  Demonstrated ability to lead at least one other department outside Operations (i.e. Inventory Control or 
SLP or both)
 Five or more years of related experience with at least two or more years of leading both the Warehouse 
and Transportation departments
 Previous Change Management experience (driving, influencing, and inspiring change through 
communication at all impacted levels).
 Experience leading Cross Functional Teams
 Experience leading projects (business transfers, new facility openings, software implementations, etc.)
SKILLS/ABILITIES:
 Acts with integrity: demonstrates responsible, ethical and honest behavior in all UNFI roles, tasks, and 
responsibilities, models the UNFI values
 Motivates self and others to accomplish important objectives despite a complex environment and multiple 
demands, creates a sense of urgency, delegates appropriately
 Strong problem solving skills
 Excellent communications abilities
 Able to use all related maintenance equipment and computer applications

INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that 
qualified employees are selected. They are also essential to an effective appraisal system and related 
promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part 
of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been 
included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, 
skills, and abilities included have been determined to be the minimal standards required to successfully 
perform the positions. In no instance, however, should the duties, responsibilities, and requirements 
delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by 
supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to 
reasonably accommodate disabled individuals. However, no accommodations will be made which may 
pose serious health or safety risks to the employee or others or which impose undue hardships on the 
organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains 
its status as an at-will employer. Employees can be terminated for any reason not prohibited by law