Purpose:

The Retail Merchandising Supervisor position is responsible for the direction and performance of assigned Retail Merchandising team activity in an assigned region. The Retail Merchandising Supervisor will have impact on soliciting vendor, broker, and 3rd Party support within the appropriate accounts. This position is expected to be able to transition their leadership and expertise, between channels, banners, customers, and projects. An effective Retail Merchandising Supervisor will assist in the growth and development of the team’s sales skills and operational performance. The Retail Merchandising Supervisor will provide quality service and achieve maximum sales while mitigating costs for their assigned territories.

Job Responsibilities:

• Communicate and provide directions to direct reports. Establish daily coordination of resources for customers and sales projects and communicate out to team.
• Build, mentor, and direct a high-performing field team. Foster communication between teammates, creating a culture of service, integrity, and support within the department. Train and recruit team members as needed.
• Communicates with Manager and Account Manager to maintain customer satisfaction and achieve goals of the department. Communicates on projects and or open issues. Attends sales meetings and training as required.
• Provide oversight to Retail Merchandising regional team on major projects, aid in capturing current store layouts and recommended changes.
• Acts as the main point of contact for customers and merchandising projects. Responsible for maintaining effective business relations with all customers within assigned territory and UNFI Stakeholders.
• Regularly communicates with Key UNFI Personnel on competitor activity, sales opportunities, customer request and any other significant issues. Assist with customer presentations and lead customer meetings and attend shows as needed.
• Independently resolve all issues and conflicts over Shelf Services between retail, the region, UNFI and the vendor/broker community.
• Review and report territory P&L budget on a period, quarter, and yearly basis. Approves and manages expenses for direct team.
• Track and follow up with customers to assess customer satisfaction and achievement of goals. Respond to customer issues or complaints urgently, resolving and bringing satisfaction.
• Regularly exercise discretion and independent judgement in project planning and the selling of professional Services. Assist with presentations and positively engage customers on the full breath of UNFI Professional Services Portfolio to strengthen customer/UNFI relationship.
• Conduct and coordinate store audits to identify opportunities and gaps with staffing.

Job Requirements:

Education/Certification:

• Bachelor’s degree in business or related area of experience preferred.
• Valid Driver’s License is necessary.
• Auto Insurance levels that meet UNFI requirements.

Experience:

• Minimum 3+ years related experience in Grocery/Retail. 
• Prior experience managing a team.
• Prior customer service experience in a retail setting.

Knowledge/Skills/Abilities:

• Knowledge of industry best practices.
• Excellent customer service and communication skills both verbal and written. Deal effectively with a wide variety of people both in person and over the telephone.
• Possess good leadership skills and ability to supervise others effectively.
• Ability to motivate and work with others to achieve desired results.
• Strong organizational skills, time management skills and attention to detail.
• Excellent computer skills involving Microsoft Suite of Software; particularly Excel.
• Ability to work independently.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Physical Environment/Demands:

• Position responsibilities require travel during the work week and occasional weekend travel.
• Some overnight travel expectations, depending on regionality.
• Automobile travel estimations of 50% per week.
• Ability to set up displays, fixtures, shelving, and products.
• Able to tolerate exposure to store and warehouse conditions including wide variances in temperature, dust and dirt.
• Requires lifting of up to 40 lbs.
• Must be able to work with hands and arms overhead, and to work in or under the equipment.
• Requires manual dexterity, overall coordination, and good balance to work both at ground level and occasionally in high places to perform job duties.