PURPOSE:

The Store Manager is responsible for growing the Cub Wine & Spirits / Liquor brand by delivering world class customer service, non-debatable store standards and alcohol safety. The Store Manager motivates and inspires the team to achieve store productivity goals while contributing toward a positive shopping experience for customers and the community along with providing an inspiring working environment for team members. This includes execution and expectation setting of company programs, developing team members to their highest potential, achieving sales, service, and operational goals. Reporting to the District Manager, the Store Manager will lead a team including Assistant Manager, Wine Steward and sales associates; as well as managing payroll budgets and store-controlled expenses to ensure store’s contribution is on target. The Store Manager is responsible for being knowledgeable and adheres to all state and local regulations regarding the sale of alcohol.

JOB RESPONSIBILITIES: 

• Assumes overall responsibility for the store, culture, and performance. Manages store-controlled expenses to budget, identifying opportunities to increase contribution and minimize shrink.
• Creates a fun experience for the customer by greeting, assisting, and quickly responding to customers’ needs.
• Achieves and executes the plan from corporate store support by setting expectations with the team to drive sales.
• Proficient in people management, cash management, inventory, receiving and follow-up.
• Maintains a strong leadership presence in store, while ensuring world class customer service.
• Ensure company policies are always met for store and team members.
• Prioritizes, plans, and adjusts schedules as necessary to maximize sales.
• Consistently reviews payroll, ensuring appropriate staff levels are met.
• Plans, coordinates, and executes all merchandising directions, campaigns, and sales promotions in a timely manner.
• Coaches team in the moment, providing consistent and positive constructive feedback.
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance.
• Ensure staff is trained and knowledgeable in customer service, industry insights, merchandise, and operations.
• Manages and assesses staff performance through consistent feedback, coaching, developmental plans, and performance appraisals.
• Regularly communicates with District Manager / Operation Specialist to discuss strengths, opportunities, and trends in business.
• Able to handle special orders and assist with customer pick-up.
• Support of Ecommerce platform.

JOB REQUIREMENTS:

• Financial and Business Acumen.
• Problem Solving & Decision making.
• Relationship Management.
• Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies.
• Influencing and Negotiation: Can present ideas and directions that lead others to action.
• Planning and Priority Setting.
• Strong organizational, time management, listening, written and oral communication skills.
• 21 years of age or older.
• 2+ years retail store management, customer service or hospitality industry preferred.
• Strong verbal and written communications skills.
• Ability to work flexible hours including evenings and weekends.
• Must be an excellent organizer and problem solver with strong project management skills.
• Possess strong interpersonal skills to communicate with confidence to both internal and external customers.

PHYSICAL ENVIRONMENT:

• Working conditions consist of a temperature-controlled store environment.
• Ability to frequently reach, lift, and maneuver objects of varying dimensions and weights up to approximately 70 lbs.
• Ability to stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently. Manual dexterity and good hand-eye coordination are necessary.
• Exposure to temperatures as low as approximately 38 degrees Fahrenheit while handling products in cooler.
• Climb ladders.
• Equipment operation (box cutter, forklift, shopping cart, pallet jack, register, check approval machine, intercom).

My Cub. My Way.
We provide our customers with the best grocery experience period by personalizing our customers’ evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety, and fresh groceries. As the needs of our customers evolve, we’re dedicated to adapting alongside them, providing quality products, and a welcoming shopping experience.

At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees. Each team member brings unique perspectives that help us better serve our community.