Position: Key Account Manager

Job Type: Full Time

Schedule: Monday-Friday

Language Requirements: English

Location: Incumbent is based out of our Vaughan, ON facility

Working Conditions: Remote (white classified as remote, incumbent will be required to attend in-person meetings when assigned by Management)

Purpose:

Responsible for planning, developing, and implementing sales & marketing activities to increase market share in key accounts. Directs strategic planning, communicate goals and objectives to Company personnel, and oversee the activities of Field Sales Representatives related to key accounts. Ensure operational plans are effectively implemented. 

Tracks revenue goals and contribution margins, oversees budget, and completes reporting requirements as scheduled. Meets or exceeds goal expectations and ensures that professional relations exist with resellers, third party suppliers, and external contacts. Keeps Senior Management well informed of area operations.

Job Responsibilities: 
Sales Strategy:

• Develop and track the annual customer business plan.
• Develop the annual budget (in collaboration with the Sales Director) by creating annual building blocks.
• Update budget via quarterly forecast process.
• Track on-going risks and opportunities via R&O tracker.
• Leverage current retailer relationships to further expand business development opportunities at all levels.
• Analyze consumer, shopper, retailer and competitor trends and design strategies to capitalize on business development opportunities.
• Maintain in-depth knowledge of retail operations, systems, products and needs.
• Conduct regular business reviews with customers to ensure annual growth targets are achieved.

Pricing and Promotion

• Lead development of the annual customer promotion plan working collaboratively with vendors and brokers.
• Execute price increases into customer and UNFI business systems in a timely manner; Work collaboratively with SRM’s and vendors/brokers on price increase negotiations, MCB support.
• Work with brokers/vendors to establish an annual customer promotional plan.
• Execute monthly promotional pricing plan into customer and UNFI business system.
• Develop and input promotional forecast into UNFI business system.
• Track and monitor vendor trade spending.
• Execute, track and monitor seasonal and/or ad-hoc customer pre-books.

Innovation

• Effectively develop new revenue opportunities with key company clients.
• Maintain knowledge of industry trends, opportunities, channels, products, and competitors to support the identification of business development opportunities.
• Actively participate in UNFI and Industry trade shows and engage with vendors, brokers and retailers at shows to develop potential business opportunities.
• Work collaboratively with customers, brokers, vendors to secure new listings and agreed upon pricing.
• Develop, input and track new listing forecast into UNFI business system.
• Execute "Cost of Doing Business" forms with the vendor community.
• Maintain customer listing base and pricing Bid with new listings, discontinued, pack size changes by completing customer specific forms and/or portal.
• Execute "free fills" for new product launches or negotiate a new listing fee and obtain MCB support.

Communication

• Maintains excellent customer relations by meeting/exceeding client expectations and established deadlines.
• Communicates all customer programs to Field Sales team via MyBiz and/or Playbook Calls.

Accounts Receivable

• Works closely with the Finance team to review and reconcile customer deductions including costing discrepancies, post audits, promotional and listing fees.

Other

• Performs other relevant as hoc duties as necessary. 

Job Requirements: 
Education/ Certification: 

• Post-Secondary Education in Business, Management, Marketing or a related field, or an equivalent combination of experience and training.

Experience:

• 3-5 years experience managing conventional key accounts and related processes.
• Previous experience managing categories, a trade spend budget, promotional calendar, and planogram resets.
• Previous experience managing key accounts within the organic/natural consumer-packaged goods industry considered an asset.

Knowledge:

• Strong proficiency in Microsoft Office applications required (Excel, PowerPoint, Word).

Skills & Abilities:

• Exceptional customer service skills.
• Strong analytical, technical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to multi-task, be well organized, motivated, and recognize & support UNFI’s philosophy.
• Excellent public relations and presentation skills.
• Works well independently and in a team environment.
• Good accounting and business math skills.