Job Overview:

The IT Service Management Analyst II - Multi-Factor Authenticator (MFA) is a part of UNFI’s Service Management group that supports enterprise-wide cybersecurity initiatives responsible for Multi-Factor (MFA) systems and end-users. This role supports end-users with MFA onboarding, troubleshooting, and compliance while ensuring alignment with UNFIs cybersecurity policies and regulatory requirements as a part of Technology Service Management.

What does it mean to be part of the Information Technology Team?

A role in Information Technology at UNFI involves being a part of the transformation of food for all through many innovative technology products such as myUNFI, our customer ordering platform or our warehouse management systems that optimize service. You will have an opportunity to be a part of the technology journey to transform food for all through collaboration and building solutions across teams that directly contribute to our OneUNFI strategy. Roles include network automation, infrastructure unification and modernization, data services and analytics, and digital offering. 

Job Responsibilities:

·       Serves as Level 1 or 2 support tickets for MFA-related issues across all business units

·       Assist users with MFA enrollment, token management, and recovery procedures.

·       Monitor and respond to MFA-related alerts and suspicious activity reports.

·       Collaborate with the cybersecurity team to enforce MFA policies and escalate incidents.

·       Maintain documentation and knowledge base articles for MFA procedures and FAQs.

·       Participate in periodic audits and reviews of MFA compliance and user access.

·       Notifies IT management of all critical requests and matters

·       Provide training and guidance to end-users on secure authentication practices.

Job Requirements:

Education/Certification:

·       Associate or bachelor’s degree in information technology, Cybersecurity, or related field.

Experience:

·       3+ years of experience in IT support or help desk roles.

·       3- 5 years’ experience providing phone/remote support to customers

·       Hands-on experience with MFA platforms (e.g., Duo, Microsoft Authenticator, Okta, RSA SecurID).

Knowledge/Skills/Abilities:

·       Strong understanding of identity and access management (IAM) principles.

·       Familiarity with enterprise directory services (e.g., Active Directory, Azure AD).

·       Excellent communication and customer service skills

·       Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

·       Experience supporting remote and hybrid workforce environment

·       CompTIA Security+, Microsoft SC-900, or similar cybersecurity certification.

·       Experience with ticketing systems (e.g., ServiceNow, Jira Service Management).

·       Knowledge of Zero Trust architecture and endpoint security best practices.

·       Security-first mindset

Benefits:

·       Competitive 401k, Flexible PTO, Remote, Health benefits – first of the month following 30 days of employment, mentorship program/developmental opportunities.

Work Environment:

Remote Role:

·       This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (minor):

·       This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

About UNFI: We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI

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