PURPOSE: The IT Manager Solutions Business Technology Platform (BTP) oversees and manages the tasks of planning, documentation, maintenance, and administration of SAP BTP system owned capabilities such as Technical and Functional configurations including management of overall BTP and MuleSoft integrations. This role is responsible for supporting UNFI’s internal IT Product Teams as a conduit between UNFI Technical and Business teams including getting delivery for SAP BTP Implementation work through System Integration Partner.

This role works collaboratively with development, infrastructure, and support. Also, this role manages performance and deliverables from a global workforce of associates and external IT vendors that may be operating from various time zones. In addition, this role will focus on the strategic direction and IT functional/technical roadmaps for SAP BTP/MuleSoft. The role requires deep expertise across SAP BTP Integration Suite components (CPI, API Management, Integration Advisor, Event Mesh, TPM) as well as hands-on MuleSoft integration experience in API modeling, architecture, and hybrid integration environments leveraging multiple platforms.

ESSENTIAL FUNCTIONS:

Job Responsibilities – Percentage

SAP BTP Engineering and Delivery – 80%

• Leads efforts in the design and implementation of SAP BTP Integration landscape across UNFI and with contingent workforce
• Works collaboratively with key business area stakeholders or internal IT teams to determine technical direction and approach to system design and implementation
• Ensure designs support scalability, quality, performance, security, maintainability, and architectural integrity, and ensure solutions are delivered in alignment with the defined architecture strategies and goals through collaboration across IT teams
• Act as a subject matter expert to the organization for SAP BTP Integration suite / MuleSoft
• Contributes to the ongoing evolution of processes/methodologies that pertain to the software development lifecycle, people management, business process, or information services
• Define, lead, and govern integration strategy using SAP BTP Integration Suite
• Deliver and oversee integrations via CPI and govern enterprise API lifecycle through API Management
• Drive adoption of Integration Advisor for canonical mappings and B2B/EDI scenarios
• Establish event-driven architectures using Event Mesh
• Manage Trading Partner Management (TPM) for external partner collaboration
• Provide MuleSoft architectural leadership, focusing on API modeling, reuse, and hybrid integration with SAP and non-SAP systems
• Experience with multiple integration platforms to design scalable, future-ready solutions
• Partner with system integrators to ensure consistent delivery standards and governance
• Mentor internal teams and promote best practices for clean core integration strategies

Leadership & Coaching – 20%

• Accountable for all aspects of managing the team of internal and external contractors involved in SAP BTP project work

Total – 100%

JOB REQUIREMENTS:

Education/Certifications or Equivalent Combination of Education, Training, and Experience

• Bachelor’s in management information systems, computer science, or related discipline is required

Experience

• 10+ years of relevant Information Technology experience required including 5+ years of technical experience with SAP BTP and MuleSoft
• 5+ years of SAP ERP implementation/consulting experience working with leading SAP System Integrator(s)
• 3–5+ years of experience leading a team(s) made up of technical associates and/or contract resources in multiple locations, including offshore is required
• 10+ years in SAP integrations with progressive leadership experience
• Proven expertise in SAP BTP Integration Suite (CPI, API Management, Integration Advisor, Event Mesh, TPM)
• Strong hands-on experience with MuleSoft, specifically in API modeling, architecture, and hybrid/multi-platform environments
• Proven track record of managing system integrators and vendor delivery models
• Strong understanding of API-led connectivity, event-driven architecture, and hybrid integration landscapes
• Excellent communication and stakeholder management skills
• Demonstrated ability to influence key IT and Business leaders
• Managing conflicting approaches aligned to the strategic roadmap

Knowledge/Skills/Abilities

• Advanced knowledge of SAP BTP and Wholesale Distribution business practices, processes/applications, and associated industry software tools
• MuleSoft is preferred skillset
• Excellent analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions
• Deep knowledge of all components of a technical architecture including Cloud/Hybrid application architecture
• Understanding of network architecture and secure API design principles
• Familiarity with SAP S/4 from Technical and Functional perspective
• Must have strong computer skills and be proficient in the use of Microsoft Office applications

PHYSICAL ENVIRONMENT/DEMANDS

• Some travel may be required
• Incumbents may sit for long periods of time at a desk or computer terminal
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Incumbent may use calculators, keyboards, telephones, and other office equipment during normal workday
• Stooping, bending, twisting, and reaching may be required in the completion of job duties including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties, and skills required of personnel so classified may vary within each department and/or location.