Job Overview:

Cub corporate based in Stillwater Minnesota is looking to add Customer Experience Operations Specialist to our team. Customer Experience Ops Specialist monitors, enforces, and supports execution of the division operations standards for the front end, bookkeeping and pricing departments in assigned stores. This role is a liaison with the store leadership to ensure these department standards are being executed, including cash controls, customer experience, front end and pricing operations.  
 

Job Responsibilities:

• Travels and documents visits to assigned stores working with the front end, bookkeeping and pricing teams to ensure       that standards meet specified outcomes.

• Works with leadership to roll out new programs throughout the store and ensure program execution.

• Demonstrates understanding of store priorities and can anticipate changes.

• Partners with Department Managers and store leadership in all aspects of department standards and customer experience. 

• Monitors use and frequency of Cub Hub to ensure training objectives are being met and teammates are receiving all company communication.

• Teach, train and coach front end, bookkeeping and pricing leads.

• Ensures proper tracking of donations, community involvement, and house charges. 

• Develops and maintains training programs that will ensure the availability of qualified associates to fill respective departments positions in the company.
  
   

  Job Requirements:

•    Bachelor’s degree and previous Department Manager experience preferred.
•    Excellent written and verbal communication skills.
•    Proficient analytical and problem-solving skills.
•    Strong leadership skills with the ability to lead and motivate others. 

Physical Requirements:

•    Position requires travel to stores 80% of the times including rotating weekends.
•    Most work is performed in a temperature-controlled office or store environment. 
•    Incumbent may need to stand for long periods of time. 
•    Reaching, bending, turning, repetitive motions.

Schedule:

•    Monday through Friday 8am-5pm with rotating weekend availability

Benefits:

•    Employee discount 
•    Weekly pay
•    Medical, Dental, Vision, 401K match and flexible Paid Time Off.

My Cub. My Way.

We provide our customers the best grocery experience period by personalizing our customers’ evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety, and fresh groceries. As the needs of our customers evolve, we’re dedicated to adapting alongside them, providing quality products, and a welcoming shopping experience.

At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees. Each team member brings unique perspectives that help us better serve our community.