Job Overview:

The Inside Account Manager is responsible for providing dedicated service to assigned account(s).  Responsible for growing sales on assigned book of business (~100 accounts, <$250K) by sharing product knowledge, resolving customer issues and entering customer orders. The Inside Account Manager is responsible for providing high quality, streamlined service with a focus on local market trends for assigned account(s).

The Inside Account Manager will create partnering relationships of trust, integrity, customer satisfaction and loyalty and ensures customer compliance. They collaborate with their teams to achieve the objective of building out the store.

Job Responsibilities:

Account Management & Sales Planning

• Execute strategic sales plans and goals to increase sales, profit margin and minimize expenses.

•  Manage new sales opportunities and servicing of existing accounts.

• Inform customers of products, programs, promotions pre-book and planned demands.

• Identify customer needs and concerns for assigned accounts and partners with manager to find creative solutions to resolve.

• Leverage tools for sales data and merchandising plans to provide more frequent and direct contact to assigned customers.

• Provide increased support to assigned customers in understanding market trends and product/category expertise.

Manage Execution

• Ensure customers receive timely and accurate information on product availability, quality and price.

• Leverage product and category data to recommend substitutions for products, local product trends and new items.

• Respond to customer phone and email inquiries.

• Responsible for entering customer orders and submitting credit requests timely and accurately.

Manage Relationships

•  Create and maintain partnerships with vendor, broker and other trade partners.

• Meet or exceed client expectations and established deadlines.

• Drives proactively the company’s initiatives to ensure the success of the customer.

•  Focuses efforts on mutual sales and profit growth.

• Performs other duties as assigned.

Job Requirements:

Education/ Certifications:

•  Associates degree or equivalent training and experience.

Experience:

• Minimum 2 years sales experience preferred.

• Familiarity with sales opportunities.

• Understanding of margin and company profitability.

• Proven track record of meeting and exceeding customer expectations.

Knowledge/Skills/ Abilities

• Understanding and knowledge of products.

• Proficiency in Microsoft Office Suite and company systems.

• Ability to work in a result driven environment.

Work Environment:

Remote Role:

• This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary all duties at one of our UNFI locations, such as a distribution center or office.

Travel (minor):

• This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

Physical Environment/Demands:

Office Roles:

• Most work is performed in a temperature-controlled office environment.

• Incumbent may sit for long periods of time at a desk or computer terminal.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  

•  Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.

• Stooping, bending, twisting, and reaching may be required in the completion of job duties.