Job Overview:

Responsible for overseeing integrated clinical services within the pharmacy workflow, ensuring consistency and efficiency across teams. These services include immunizations, point-of-care testing, patient outreach, and implementing collaborative practice agreements. The role focuses on optimizing clinical operations, maintaining compliance, and driving service expansion without disrupting core pharmacy processes.

Job Responsibilities:

Core Responsibilities (NOTE: Should equate to 70% of overall job responsibility allocation)

·       Oversee the integrated clinical service activities of all pharmacists and technicians.

·       Develops and communicates goals and responsibilities for all pharmacists and technicians performing integrated clinical services.

·       Develops and communicates goals and responsibilities for all pharmacy teams, as appropriate.

·       Maintains standardization in clinical services across all pharmacy teams.

·       Collaborates with managed care department where applicable to increase awareness of services and opportunities for reimbursement from third party payers.

·       Ensures goals and budgeted expenses for clinical services are met and maintains fiscal reports with regards to revenue, payroll and expenses.

·       Develops and oversees periodic revisions of policies, procedures and educational/training materials to reflect continuously changing clinical guidelines, recommendations and practice environments.

·       Establishes and manages logistics for high-volume vaccination clinics, ensuring smooth execution of off-site flu clinics and community partnership events.

·       Manages the procurement and supply of vaccines and lab testing products for all pharmacies.

·       Develops and maintains local vendor relationships.

·       Ensures timely implementation of company policies, procedures and programs; and enforces professional and operational standards, including compliance with legal regulations

·       Implementation, development, and expansion of existing and newly established collaborative practice agreements and clinical services.

Additional Responsibilities

·       Performs other duties as assigned.

Job Requirements:

Education/ Certifications:

·       Pharm.D. degree

·       Registered Pharmacist with Minnesota license in good standing

Experience:

·       At least one year of experience working in a community pharmacy that offers structured clinical services.

Knowledge/Skills/ Abilities

·       Strong management, organizational, and problem-solving skills

·       Excellent written and verbal communication

·       In-depth understanding of pharmacy operations and clinical services in community practice

·       Knowledge of common disease states, therapies, and medication therapy management (MTM)

·       Ability to analyze processes and recommend improvements

·       Proficiency in SQL query writing and workflow analysis

·       Ability to work independently, prioritize effectively, and meet deadlines

·       High attention to detail and accuracy

·       Collaborative mindset with proven ability to work across all levels of staff and leadership

·       Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Physical Environment/Demands:

Office Roles:

·       Most work is performed in a temperature-controlled office environment.

·       Incumbent may sit for long periods of time at a desk or computer terminal.

·       While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  

·       Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.

·       Stooping, bending, twisting, and reaching may be required in the completion of job duties.