IT Site Reliab Engineer II- Data Platforms
Job Details
- Job Ref:
- 174599
- Location:
- Providence, RI 02903
- Location Flexibility:
- Remote
- Category:
- IT
- Job Type:
- Full-time
- Job Status:
- Exempt
- Pay Basis
- Yearly
- Pay Range
- $80000.00 - $149500.00 Annually ($38.46 - $71.88 Hourly)
- Brand
- UNFI
ob Overview:
The Data Platform Reliability Engineer is responsible for ensuring the stability, performance, and operational reliability of UNFI’s cloud-based and legacy data platforms. This role focuses on monitoring, troubleshooting, and automating operational workflows for Databricks, AWS services, and enterprise ingestion tools such as Fivetran/HVR, AWS DMS, DataStage, and Informatica, as well as supporting BI tools (Power BI, Tableau, Alteryx) and governance solutions. The engineer will work closely with external consulting partners and internal teams to maintain uptime, enforce governance standards, and optimize platform performance and cost efficiency.
Job Responsibilities:
Platform Reliability & Monitoring
- Monitor health and performance of Databricks clusters, jobs, and workflows.
- Maintain observability dashboards, alerts, and logs for AWS services and ingestion pipelines.
- Respond to incidents, perform root cause analysis, and implement corrective actions.
Cost and Performance Management
Monitor and optimize platform costs across cloud and data services.
Implement cost-control measures and provide regular reporting.
Implement and maintain cost controls: cluster policies, auto-termination, right-sizing, job scheduling, storage lifecycle policies.
Monitors spend and utilization for Databricks, AWS, ingestion, and BI services.
Promote performance best practices.
Monitoring and Observability
- Build and maintain dashboards, alerts, and logs for Databricks, AWS services, ingestion pipelines, and BI refreshes.
- Continuously tune alert thresholds to reduce noise and improve signal-to-action ratio.
- Ensure end-to-end lineage/traceability for faster fault isolation across stages.
External Support Team & Vendor Management
Coordinate with external support teams for day-to-day operations and issue resolution.
Coordinate with vendors for troubleshooting, service improvements, and escalations.
Track and report on SLA adherence and vendor performance.
Maintain operational runbooks, knowledge base, and handoff procedures between internal teams and external partners.
Continuous Improvement
Drive automation and efficiency in operational workflows.
Optimize resource utilization and reduce manual intervention.
BI Platform Operations
- Support Power BI, Tableau, and Alteryx operations (gateway health, dataset refresh schedules, workspace/app permissions, data-source connectivity).
- Monitor and improve dataset refresh reliability, query performance, and user access hygiene.
Performs other duties as assigned.
Job Requirements:
Education/Certifications:
- Bachelor’s degree in computer science, data analytics, systems analysis, or a related field
Experience:
- 3+ years in data platform operations or reliability engineering.
Hands-on experience with Databricks and AWS services in production environments. - Demonstrated success in maintaining high-impact data platforms, with a strong track record of managing complex environments.
- Familiarity with ingestion tools (Fivetran, AWS DMS, DataStage, Informatica) and BI platforms (Power BI, Tableau, Alteryx).
- Experience with SAP, master data management, and cross-functional processes across supply chain, finance, and operations
Knowledge/Skills/Abilities
- Strong troubleshooting and incident management skills.
- Knowledge of governance, security, and RBAC principles.
- Ability to work independently and collaborate with external partners.
- Familiarity with Agile practices and DevOps principles. Understanding of governance, security, and privacy.
- Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
Work Environment:
Remote Role:
- This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.
Physical Environment/Demands:
Office Roles:
- Most work is performed in a temperature-controlled office environment.
- Incumbent may sit for long periods of time at a desk or computer terminal.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
- Stooping, bending, twisting, and reaching may be required in the completion of job duties.
The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.
UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
- Company:
- United Natural Foods Inc.
Compensation:
UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state/provincial and local laws.
Benefits:
For Washington positions (or positions that may be performed remotely from Washington), Click HERE for Washington-specific paid time off details.
Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program (or retirement savings plan if in Canada); medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account (U.S. only), subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
Sales Positions Only: For sales positions that are commission-based, the above range is an estimate of total potential commission-based compensation during an associate’s first year, but UNFI offers an introductory period minimum of $680 per week. After the introductory period, as a 100% commission-based role, there is no set salary. UNFI’s commission plans are uncapped and average earnings vary depending on territory and sales achieved, among other factors.
UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act or for Canadian applicants in accordance with provincial human rights legislation.
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