The Senior IT Manager Retail Digital Commerce is responsible for leading the technology retail business and the omni-channel shopping experience. This role is responsible for technical solutions that run digital platforms. This including: planning, coordinating, and supervising all activities related to the design, development, and implementation of application/infrastructure systems, services, and processes. Manages a team, establishing goals and objectives, managing performance and deliverables, and developing and mentoring staff. This position operates with latitude for un-reviewed action or decision.

Core Responsibilities

• Lead design and strategic planning for all systems within digital commerce including loyalty programs
• Partner with the business sponsors to determine the technical feasibility of proposed changes for their business area.
• Oversees determination of scope and business requirements for changes in their business area.
• Manages the execution and delivery of department projects, including problem definition, and recommendation of changes to systems, infrastructure, or processes.
• Oversees efforts in working with application/infrastructure support organizations to assist in the hand-off between development and support.
• Maintains customer relationships and integration of activities through regular communications with business/IT managers and directors.
• Identifies and coordinates activities requiring resources across the Information Technology Department.
• Accountable for all aspects of managing both internal and external teams. This will include setting goals and objectives and applying them to developing and improving individual, team, and organizational performance.
• Stays abreast of emerging technologies and trends in the digital commerce and loyalty areas to drive innovation into the organization.
• Maintains an environment where all understand, and are committed to, providing excellent service to internal and external customers.
• Contributes to the ongoing evolution of processes/methodologies that pertain to software development lifecycle, people management, business process, or information services.
• Performs other duties as assigned.

Education/Certifications:
Bachelor’s degree in management information systems, computer science, or related discipline is preferred

Experience:

• 6–8 years of relevant Information Technology experience required.
• Experience leading a team(s) made up of associate and contract resources in multiple locations, including offshore required
• Demonstrated ability to influence key Technical Service and Business leaders.
• Managing conflicting approaches aligned to the strategic roadmap.
• Experience managing Vendor Relationships

Knowledge/Skills/Abilities:

• Experience in retail business practices.
• Knowledge of ecommerce platforms
• Excellent written and verbal communication skills, strong customer focus, and demonstrated ability to work in geographically dispersed teams.
• Ability to manage competing priorities.
• Ability to create process and process design where none or little exists.
• Ability to create a strategic landscape that delivers against IT goals.
• Ability to build strong teams across dispersed work locations, including mentoring and providing developmental goals
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Hybrid Role:
This position follows a hybrid schedule working in office (2) days per week. The acceptable split between onsite and remote work is determined by the manager. Hybrid associates may choose to work from an office on a more frequent basis than required.

Travel (minor):
This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

Office Roles:

• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at a desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in the completion of job duties.

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.