Job Overview:
To complete a variety of specialized duties that support functional operations in UNFI International. Works with International team and customers to assist with order processing, communication with vendors, customers, warehouse team, and freight forwarders. Provides recurring reports and develops ad hoc reports needed to monitor company and customer businesses. Analyzes data, prepares and presents results in order to identify and/or resolve business problems as well as drive business actions in often-critical areas.

What does it mean to be part of the Sales team?

The Sales team is responsible for providing high quality, streamlined service with a focus on corporate initiatives for their assigned customer(s). Our sales team is crucial in delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. With an ever-expanding selection of 1,000 new products every month, our team helps maximize sales with the right assortment of products based on customers' demographics and lifestyle. We are responsible for creating relationships of trust, integrity, customer satisfaction and loyalty to help our customers achieve their goals, delivering better together.

Job Responsibilities:
•    Responsible for effectively supporting international sales teams and customers through direct customer support by growing relationships with smaller accounts in specific markets.
•   Maintain customer service levels by timely order processing, invoicing and document reviews.
•   Assists with export documentation and obtains necessary certificates and filings.
•   Prepares order estimates with dating and follows through with all requested changes.
•   Works closely on routing and freight forwarders to ensure smooth delivery of all international orders.
•    Responds to requests from Category Director, Division Manager or Vendors and makes sales calls on potential new or current items with potential sales in specific area.
•    Advise the department management of any delays, problems and/or questioned any irregularities discovered within assigned transactions.
•   Assist with customer claim processing and disposition.
•    Evaluates data using Access, Excel and other tools to identify root causes and possible solutions to company and customer business issues and to support business project and change needs; sources and manipulates data from company and customer.
•   Sorts, files and maintains invoices, receipts, or other special department documentations
•   Provide support to managers and team, assisting in daily office needs
•   Responds to inquiries in area of responsibility
•   Collects data/information for department use in special projects or reports
•   Updates information and reports typically on the computer
•   Checks information for accuracy
•   Prepares and balances data
•   Answers department phones as needed and routes to appropriate area.
•   Perform other relevant job duties as required.

Job Requirements:
Education/ Certifications: (Required & Preferred)
•   Bachelor’s or Associate degree preferred, or equivalent work experience

Experience:
•   0-2 years related experience and/or training

Other Skills/ Abilities:
•   Ability to analyze customer department and determine sales opportunities
•   Ability to prioritize to meet objectives
•   Motivated and self-starter
•   Good oral, written and technical communication skills
•   Good customer relations and diplomacy
•   Good negotiation, organization and planning skills
•   Professionalism
•   Excellent presentation skills

PHYSICAL ENVIRONMENT/ DEMANDS:
•   Most work is performed in a temperature-controlled office environment
•   Incumbent may sit for long periods of time at desk or computer terminal
•   While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;
reach with hands and arms; and talk or hear.
•   Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday
•   Stooping, bending, twisting and reaching may be required in completion of job duties

About UNFI: We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI