Job Overview: 

The President, Professional Services is responsible for defining and executing the vision, strategy, and performance of the Professional Services business, including sales, marketing, retail execution (shelf services), and emerging service offerings. This role holds full P&L accountability and is charged with driving profitable growth through integrated, customer-centric solutions that enhance retailer performance, increase revenue, and optimize operating efficiency. 

As a key member of the leadership team, the President will shape the evolution of the Professional Services organization through innovation, transformation, and operational excellence. This role partners cross-functionally to ensure alignment with enterprise priorities while building scalable capabilities and a high-performing organization.

Job Responsibilities: 

Core Responsibilities:

• Define and lead the long-term vision and strategic direction for Professional Services in alignment with company objectives.

• Drive growth through expansion of existing services and development of new, differentiated offerings. 

• Lead transformation initiatives leveraging data, analytics, and omnichannel capabilities to enhance customer engagement and value delivery. 

• Position the organization as a market leader in retail services, insights, and execution.

• Establish and execute plans to achieve EBITDA, revenue, and customer acquisition targets. 

• Build and optimize an integrated commercial engine spanning demand generation, conversion, and retention. 

• Leverage technology and innovation to improve efficiency, scalability, and service effectiveness. 

• Establish standardized processes, KPIs, and performance frameworks to drive operational excellence. 

• Maintain full P&L ownership, including revenue growth, cost management, and profitability.

• Set financial targets and ensure execution against budgets, forecasts, and strategic plans. 

• Allocate resources to maximize return on investment and strategic priorities. 

• Monitor business performance and adjust strategies to consistently meet or exceed objectives. 

• Anticipate market trends and evolving customer needs to inform innovation and competitive positioning. 

Additional Responsibilities:

• Drive organizational effectiveness through structure, capability building, and succession planning.

• Foster a culture of accountability, innovation, collaboration, and continuous improvement.

• Serve as the executive face of Professional Services to customers, partners, and industry stakeholders. 

Performs other duties as assigned.

Job Requirements: 

Education/ Certifications: 

• Bachelor's degree requires, Master’s degree preferred 

• 15+ years of progressive executive leadership experience in retail, grocery, services, or related industries

Experience: 

• Proven track record of leading a business with full P&L responsibility and delivering sustained growth. 

• Deep expertise across sales, marketing, operations, and customer experience. 

• Experience scaling service-based or solutions-oriented businesses. 

• Demonstrated success leading large, complex, cross-functional organizations.

Knowledge/Skills/ Abilities:

• Strategic leadership and enterprise mindset

• Strong financial and operational acumen

• Customer-centric approach with deep understanding of retail dynamics

• Proven ability to drive growth, innovation, and transformation

• Exceptional communication, influencing, and relationship-building skills

• Ability to align teams and stakeholders to a shared vision

• Strong track record of talent development and organizational leadership

• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment: 

Remote Role: 

• This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (major): 

• Travel is required up to (50)% for this position.

Physical Environment/Demands: 

Office Roles:

• Most work is performed in a temperature-controlled office environment. 

• Incumbent may sit for long periods of time at a desk or computer terminal. 

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.   

• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday. 

• Stooping, bending, twisting, and reaching may be required in the completion of job duties.

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.