PRIMARY OBJECTIVE 

To provide quality bakery products that meet the customer needs, ensures customer satisfaction and a positive shopping experience. 

NATURE AND SCOPE 

Emphasis in this position is to ensure consistent product quality in meeting daily needs in the bakery department. This position requires creativity, attention to detail and on-going customer interaction while maintaining production requirements. This position requires knowledge of bakery production and product preparation, food safety regulations, judgment/decision making, social skills/verbal interaction, memorization, reading, writing and math. Position functions and work hours may vary according to business needs.  Assignments and work direction provided by Bakery Manager or person in charge 

ESSENTIAL POSITION FUNCTIONS 

1. Assist customers 

• Greet customers 

• Answer customer questions; provides product sampling and suggestive selling 

• Bring customers to location of item, when needed  

• Assist with product replacement and price checks  

• Answer bakery telephone calls promptly 

• Record cake orders accurately and completely  

Functional Requirements 

Frequent: Physical – lifting up to 50 lbs., reaching, standing, turning;  

Mental – judgment/decision making, social skills/verbal interaction, memorization, reading, writing, math 

  Occasional: Physical – lifting over 50 lbs., equipment operation (calculator), squatting,  

stooping/bending, walking, 

1. Prepare bakery products 

• Follow safe food handling and preparation processes 

• Follow approved decorating styles and creates new decorations as appropriate 

• Complete production assignments 

• Ensure consistent quality and accuracy in decorating 

• Accurately package, label and price product 

• Assist in production, wrapping and labeling of bakery product 

• Ensure a variety of product is prepared for maximum sales potential 

Functional Requirements 

Frequent: Physical – lifting/carrying up to 35 lbs., pushing/pulling 10 force pounds, standing,  

reaching, stooping/bending, squatting, equipment operation (spatula, decorating  

tubes, airbrush, copy machine, cake projector, mixers) 

Mental – judgment/decision making, reading, memorization, writing, social  

skills/verbal interaction, math 

Environmental – extended exposure to varied temperatures and wet surfaces 

  Occasional: Physical – lifting/carrying over 50 lbs. 

Environmental – working close to heated surface 

1. Ensure adequate quantities of product and decorating supplies  

• Maintain adequate quantity of product 

• Maintain proper quantities of decorating supplies  

• Place orders as required 

Functional Requirements 

Frequent:       Mental – judgment/decision making, social skills/verbal interaction,  

     memorization,  reading, writing 

1. Stock, rotate and face bakery product 

• Pull stales and write down product, quantity and retail 

• Prepare sales area by cleaning cases and bins 

• Rotate and face product 

• Stock shelves, bins and cases 

• Check price and verify sign and product price 

Functional Requirements 

Frequent: Physical – lifting up to 50 lbs., carrying up to 50 lbs., pushing/pulling over 50 force pounds, equipment operation (bakery rack), walking, reaching 

Mental – judgment/decision making, reading, memorization 

Environmental – extended exposure to varied temperatures and wet surfaces 

Occasional: Physical – equipment operation (shopping cart, cleaning utensils), stooping/bending,  

Mental – writing, math 

1. Assist with department merchandising as directed 

• Assists with seasonal resets 

• Maintains cross-merchandised product throughout the store 

• Assists in maintaining proper signage  

Functional Requirements 

Frequent: Physical – lifting up to 50 lbs., carrying up to 50 lbs. pushing/pulling over 50 force pounds, equipment operation (bakery rack), walking, reaching 

Mental – judgment/decision making, reading, memorization 

Environmental – extended exposure to varied temperatures and wet surfaces 

Occasional: Physical – pushing/pulling over lbs., equipment operation (shopping cart, cleaning utensils), stooping/bending,  

Mental – writing, math 

1. Perform clean up of department  

• Follow all safety, sanitation and food handling regulation  

• Maintain a clean and organized decorating area 

• Maintain conditions in the back room 

• Clean shelves, racking and cases as needed 

• Use personal protective devices (splash goggles, chemical resistant gloves) as required 

Functional Requirements 

Frequent: Physical – lifting up to 50 lbs., carrying up to 50 lbs., pushing/pulling over 50 force pounds, equipment operation (shopping cart, cleaning utensils), stooping/bending, walking, reaching, turning, walking, stooping/bending, kneeling, squatting 

Mental – judgment/decision making, reading, memorization 

Environmental – extended exposure to varied temperatures and wet surfaces 

Occasional: Mental – writing, math 

1. Follow all store and department policies and procedures 

Functional Requirements 

Frequent:       Mental – judgment/decision making, social skills/verbal interaction, memorization,  

                      reading, writing 

1. Performs other duties as assigned or delegated