PURPOSE:

Assist in making UNFI and our Cub and Shoppers retail stores the best place to work and invest in by developing and implementing programs that provide a safe and secure environment for associates and company assets.  This is accomplished by using a data-focused, strategic, analytical approach, ensuring we have Asset Protection and security policies in place to protect associates as well as managing shrink due to theft, fraud, damage resulting from carelessness or disregard through use of policies and technology, and existing resources.  Develops, publishes, and enforces company-wide asset protection and security policies and procedures to safeguard company associates, customers, and assets for UNFI.  This role will be responsible for managing approximately 130 stores and be a key leader collaborating closely with leaders within Store Operations, Facilities Maintenance, Human Resources, and Legal. 

JOB RESPONSIBILITIES:

Strategic Direction – 35%

·       Leads a team of Asset Protection professionals in the field (stores) to reduce or eliminate risk exposure, identify and correct process gaps that lead to inventory shrink, conducting internal theft, fraud, and workplace violence investigations, and deterring theft related to shoplifting and robbery incidents.  Additionally, this position will be responsible for participation in security planning for company events (grocery store environments).

·       Development and implement strategies to mitigate losses and reduce shrink through use of data analytics to identify trends and repeat offenders.

·       Using knowledge of security industry, develops, publishes, and enforces company-wide security policies and procedures to safeguard associates, product, company funds, and property due to theft, vandalism, or disaster.  This will include security plans/programs, audits, standard operating procedures (SOPs), manuals, policies, budget, and fiscal initiative planning.

·       Monitor the implementation and effectiveness of strategic programs, recommend processes and changes to make them more efficient.

·       Keeps informed and current on Asset Protection issues that could impact the Company and educates operational staff.  These issues include store security, inventory control initiatives, receiving processes, internal theft deterrence, and shoplifting and robbery prevention.

·       Participates in the development and readiness of Emergency Action Plans for each Company store and works with stakeholders to keep these plans updated. 

Investigations – 30%

·       Oversees a team of AP Investigation Managers and AP Specialists conducting both internal investigations and incidents involving customers, vendors, suppliers, and organized retail crime (ORC) groups. 

·       Interfaces with law enforcement agencies to investigate company losses, recover property, and determine causes, and maintain current level of awareness.

·       Monitors investigations to identify root causes/common problems and develops steps to prevent recurrence. 

·       Ensure that all Asset Protection investigations are conducted in a timely and thorough manner.

·       Actively directs investigations of a sensitive nature as appropriate.

·       Develops and publishes regular reports to management to generate awareness of Asset Protection activities and accomplishments.

Partnerships – 15%

·       Communicate and partner with the Operations, HR, and Legal team leaders. Communicate and partner with the Corporate Affairs and Communications teams as needed.

·       Internal partnerships with AP ORC and Program Management teams.

·       Provide asset protection support to all stores and other company facilities as designated.

·       Act as the company’s liaison with law enforcement agencies and Asset Protection related associations.

Training – 10%

·       Assess training needs within the Company and develop programs to bridge any training gaps.  Training will be related to security, asset protection, loss prevention, and workplace violence prevention.

Administration – 5%

·       Ensure the field AP team is supported in the identification, acquisition, and installation of asset protection/security equipment at each company location.  This equipment could include CCTV cameras and monitors, alarm systems, electronic door access control, and other technology to protect assets and employees.

·       Assist in the development and management of cost center budget.

People Development – 5%

·       Provides day-to-day support for Asset Protection issues including incidents and investigations. Gives direction to the field AP team regarding strategic, data-focused, initiatives aimed at reducing theft, shrink, and maintain a safe environment that provides a high level of security to Company assets and employees. Ability to develop team members to use data analytics to reduce shrink within retail stores.

·       Partners with Strategic Sourcing to select contract guard service at company locations. Establishes expectations, negotiates service contracts, and ensures enforcement of standards to enable the protection of our people, product, and property. 

·       Recruit and hire field Asset Protection team members as needed.

Perform other job duties as required.

 JOB REQUIREMENTS:

Education/ Certifications/or Equivalent combination of education training and experience:

·       Position requires a bachelor’s degree.  In the absence of formal education, significant and directly related work experience may be substituted.

·       Certification in Interviewing techniques preferred.

 Experience:

·       10+ years of progressive Asset Protection experience with large national company with multiple sites

·       5+ years of prior experience leading a team of Asset Protection professionals.

·       Experience with multi-store oversight over 100 locations.

·       Experience and knowledge in threat assessment desirable.

·       Experience actively working with stakeholders at all levels of the organization to strategically solve problems, manage projects, drive performance while maintaining long-term strategies.

Knowledge/ Skills/ Abilities:

• Demonstrated knowledge and ability to use data analytics to build strategic solutions designed to proactively reduce shrink in a retail setting.
• Thorough knowledge of industrial security practices and technology, including closed-circuit television and other electronic systems; knowledge of personal computers and associated business software (Microsoft Word and Excel preferred);

·       Must be able to work closely with Operations, Human Resources and various departments within the Legal Department and possess the ability to exercise positive influence without having direct authority.

·       Demonstrated competency in the application of the concepts of delegation, empowerment, completed work and building morale in small groups.

·       Advanced investigative ability including experience carrying a caseload, conducting complex investigations, interview techniques, and preparing cases for higher review (such as a district attorney or corporate attorney).

·       The ability to manage effectively, through delegation, multiple projects and complex investigations involving different work teams, at several locations at the same time,

·       The ability to lead and command in the absence of higher authority and to work largely without supervision.

·       Demonstrate knowledge of the political realities of large organizations and how to maneuver effectively within them.

·       A strong customer service orientation.

·       Demonstrated ability to form cooperative work partnerships with groups outside Asset Protection and outside the company.

·       Strong verbal and written communication skills including the ability to present complex material to executive level individuals in a concise and professional manner.

·       Ability to project a professional corporate image in appearance, demeanor, and attitude.

• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

PHYSICAL ENVIRONMENT/ DEMANDS:

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.

My Cub. My Way.

We provide our customers the best grocery experience period by personalizing our customers’ evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety and fresh groceries. At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees.

We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender, gender expression, or gender identity), national origin, ancestry, physical or mental disability, medical condition, age, marital status, veteran or military status, or any other characteristic protected by applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, job assignments, training, compensation, benefits, and other conditions of employment.

Cub will not tolerate unlawful discrimination or harassment of associates by anyone, including any manager, supervisor, co-worker, contractor, customer, supplier, vendor, or visitor.