Courtesy Clerk

Job Overview: 
Provides prompt, efficient, and friendly customer service. Cleans up miscellaneous spills throughout the 
store. Gathers carts from the parking lot and returns them to their proper location in the store. Cleans 
restrooms and keeps them well stocked with toilet paper and paper towels. Keeps bag racks full and 
returns left items to their proper place. Must be able to work evening and weekend hours.
Job Responsibilities and Accountabilities: 
• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and 
patience in all customer interactions and treating customers as the most important people in 
the store. 
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the 
employee’s designated department or elsewhere in the store. 
• Assists customers by: 
o escorting them to the products they’re looking for. 
o securing products that are out of reach. 
o loading or unloading heavy items 
o making note of and passing along customer suggestions or requests
o Performing other tasks in every way possible to enhance the customers shopping 
experience. 
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work 
environment. 
• Understands and practices proper sanitation procedures and ensures the janitorial area is 
always clean and neat. 
• Removes trash in a timely manner. 
• Conditions shelves and removes cardboard from shelves.
• Maintains strict adherence to department and company guidelines related to personal hygiene 
and dress. 
• Adheres to company policies and individual store guidelines. 
• Reports to work when scheduled and on time. 
• Protects associates and customers by removing potential hazards from the sales floor and 
parking lot in a timely manner.
Job Requirements: 
• Must have the ability to carry out detailed but uninvolved written or verbal instructions; 
deal with variables as they present themselves. 
• Possess the ability to understand and follow verbal or demonstrated instructions, request 
supplies orally or in writing. 
• Visual requirements include clarity of vision at a distance of more than 20 inches and less 
than 30 feet with color vision, depth perception and field of vision. 
• Ability to work in various weather conditions, including rain, snow, summer, and winter
temperatures.