Job Overview:

Plan, execute and administer the Region Retail Technology activities involving the marketing, installation, and training of retail store improvement systems and the implementation and support of essential UNFI strategic technology systems, while achieving budgeted Retail Systems sales and profits for assigned retail customers.  Provide a focal point for the implementation of Retail Technology marketing plans in coordination with other Regional organizations, Corporate UNFI, and outside resources, for assigned UNFI affiliated retail customers across the Region.

What does it mean to be part of our Professional Services Team?

UNFI Professional Services is a part of UNFI, North America’s Premier Food Wholesaler. We offer products and services designed to help stores increase sales and profits, save time and money, and become more operationally efficient and competitive. Services are offered in the areas of Pricing, Shelf Management, Consumer Marketing + Digital, Retail Technology + Payments, Store Design + Equipment, Consumer Services, and Store Operations. These services are all designed to help grocers increase profits, simplify their operations, and become more effective in their markets.  At UNFI we strive to help make our customers stronger and our food solutions more inspired - delivering better together.

Job Responsibilities:

·       Manage Retail Technology retailer relationships to include establishing individual retailer technology implementation plans with assigned UNFI affiliated retailers, in conjunction with Regional R/T Director and Manager, Regional Marketing, Category Management and Development departments.  Interact with Regional R/T Director to develop territory specific R/T marketing plan to attain UNFI Corporate R/T and Regional goals that improve Wholesale food profit performance, increase retailer participation, and improve retailer profitability

·       Interact with the Retail Business Consultant in assessing and diagnosing retailer operational issues. Identify where R/T products may provide benefit to solve operational issues.  Recommend solutions and work with store management to implement solutions

·       Diagnose retailer operational issues that are specific to R/T products.  Develop and recommend solutions to these operational issues.  Coordinate corrective action with store management, Regional R/T and Corporate R/T to implement solutions and/or resolve issues.  Inform Regional R/T Director and/or Corporate R/T Product Manager on the status of these issues

·       Execute marketing plans for assigned accounts through individual retailer presentations, consultations, group presentations, proposal preparation, order processing, site evaluation, project scheduling and coordination, retailer equipment installation and training.  Adhere to Region/Corporate policies for Retailer equipment purchasing and Region capital purchases

·       Provide on-site customer support when required for R/S product offerings.  Interact with the Regional R/T Manager to initiate the hardware/software maintenance for all R/T products installed at retail throughout assigned retail territory.  Monitor service provider performance, remain informed of developments, and take corrective/appropriate actions

·       Remain informed of emerging retailer technology needs and requirements that might have an impact on current products or business strategies.  Communicates and documents all retailer needs and requirements to Management

·       Monitor key technology strategies and offerings of competitive wholesalers, retailers, service providers and report findings to Management

·       Assist the Regional R/T Director with the development of R/T sales, income and expense goals for assigned UNFI affiliated retailers.  Responsible for performance against goals and objectives

·       Maintain knowledge of industry developments, changes and improve professional skills by attending Industry conferences, Corporate R/S product training sessions and related education classes or seminars as recommended and approved by the Regional R/T Director

·       Ensure that the Regional Director of Retail Technology is apprised of any region situations or issues which potentially could have significant impact on the region/department performance.

Job Requirements:

·       1-4 years experience in similar positions.

·       Possess good leadership skills and the ability to supervise the work of others.  Must be able to motivate and work with and through others to achieve desires results.

·       Possess good communication skills, both verbal and written.  Deal effectively with a wide variety of people both in person and over the telephone.

·       Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities.  Possess ability to concentrate and deal with frequent interruptions.

·       The incumbent should possess a college degree or equivalent work experience. 

·       The incumbent must have the ability to translate complex, rapidly changing, technical solutions into a clear business case for multiple styles of UNFI affiliated retailers.  Attention to detail is critical to success.

·       The R/T Consultant seldom works in the proximity of supervisors.  They must be able to function effectively with very little supervision. 

·       Self-starter, highly motivated, punctual and able to manage the logistics of a potentially complex schedule. A good background in applied technology, able to adapt and learn new tools and skills quickly. 

·       Public/customer facing written, verbal, and interpersonal communication skills

·       Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment:

Remote Role:

·       This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

• This position requires the associate to travel

About UNFI: We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.