Job Overview: Provides support to customers and the sales team by performing the following duties.

Job Responsibilities:

Core Responsibilities

·       Ensures all orders received, through EDI, emails and phone are processed in a timely and accurate manner. Ensure any changes or revisions to orders are properly documented and communicated. Provide necessary documents to operations/warehouse department.

·       Responsible for establishing and maintaining effective communication with all customers regarding price discrepancies, out of stocks and potential shipping delays.

·       Ensure all customer related documentation is complete and filed.

·       Processes RMAs and credits. When necessary forward credits to customers and corporate finance.

·       Oversee/manage Papervision

·       Attend and participate meetings as required.

Additional Responsibilities

·       Answer incoming calls.

·       Oversee the resolution of all customer complaints. Ensure communications are comprehensive and thorough. Report all complaints to supervisor when applicable.

·       Provide customers missing or misplaced documents including but not limited to invoices and BOLs.

·       Provide effective support to sales team.

·       Greets and screens visitors and telephone call and notifies staff members or records and relays messages.

·        Monitors admittance to facility assuring admittance is authorize employees and vendors only

·       Complete miscellaneous customer care functions and special projects as assigned.

·       Complete reports and maintain documentation as required.

Performs other duties as assigned.

Job Requirements:

Experience:

·       One to two years related experience and/or training; or equivalent combination of education and experience

·       System Implementation preferred

Knowledge/Skills/ Abilities

·       Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook

·       Oral and written communication skills

·       Time management

·       10 key skills

·       Language Ability:

o Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and       procedure manuals

 o Ability to write routine reports and correspondence

 o Ability to speak effectively before groups of customers or employees of organization    

       • Math Ability:

              o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions,    and decimals

             o Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

      • Reasoning Ability:

             o Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

             o Ability to deal with problems involving several concrete variables in standardized situations

·       Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment:

Onsite Role:

·       This position requires the associate to perform all duties at one of our UNFI locations, such as a distribution center or office.

Physical Environment/Demands:

Office Roles:

·       Most work is performed in a temperature-controlled office environment.

·       Incumbent may sit for long periods of time at a desk or computer terminal.

·       While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  

·       Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.

·       Stooping, bending, twisting, and reaching may be required in the completion of job duties.