About UNFI

We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI

What does it mean to be part of the Warehouse Operations Manager team? 

A Warehouse Operations Manager is responsible for overseeing and optimizing all aspects of warehouse functions to ensure efficient and cost-effective operations. This role involves managing the movement, storage, and distribution of goods, as well as supervising warehouse staff, implementing operational strategies, and ensuring compliance with company standards and regulations. This position plays a key role in driving improvements in warehouse productivity, safety, and customer satisfaction.  At UNFI, we strive to help make our customers stronger, our supply chain better, and our fresh food solutions more inspired. 

Job Responsibilities

• Manages all the day-to day activities surrounding inbound, outbound, inventory control, and/or facility warehouse operations

• Monitors, researches, and implements solutions regarding issues related to damaged product, mis-shipped product, and missing product

• Assists in developing / adjusting of policies and procedures for warehouse operations

• Manages equipment needs and suggests investments for capital improvements

• Ensures that Warehouse materials are rotated and stored properly

• Assumes responsibility for the maintenance of Warehouse facilities

• Ensures that both the inside and outside of the facilities are clean and orderly

• Works to develop and maintain productive business relations with internal and external customers

• Provides leadership to direct reports while focusing on process improvements and creating a high performance supervisory team

• Manages labor needs to ensure business needs are met in an efficient manner

• Fosters positive employee relations, while ensuring Company vision and mission are active

• Manages performance of direct reports and also ensuring accountability at all levels within the department

• Ensures operations meet or exceed Company metric

• Partners with Human Resources to find and retain talent

• Ensures all company policies are followed and implements proper solutions when needed

• Maintains or develops reports to understand the state of operations, or where to make improvements

• Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for location

• Performs other duties as assigned

Job Requirements

Education/Certifications

• Bachelor’s degree in business or related field

• Additional related facility management training preferred

Experience

• Five or more years of related experience, with at least two or more years of supervisory experience

• 3 – 5 years warehouse management and/or logistics management experience in a complex, service-driven organization

• Experience in shipping/receiving is preferred

Knowledge

• Must have strong knowledge of all warehouse procedures and functions

• Knowledge of budgeting, supply contracts, and shipping requirements

• Good judgment is required for this position as there may be times when direct supervision may not be immediately available

Skills/Abilities

• Excellent leadership abilities

• Keen eye for quality; detail oriented with excellent analytical skills

• Able to organize, coordinate, and direct team activities

• Strong problem solving skills

• Strong communication skills and ability to motivate

• Ability to work in a team environment

• Must be flexible

• Must be proficient in Microsoft Office Applications, Word, Excel, PowerPoint

• Ability to understand Accounting, HR and Payroll activities/practices

Physical Environment/Demands

• Some travel may be required

• Most work is performed in a temperature-controlled office environment

• Incumbent may sit for long periods of time at desk or computer terminal

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear

• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday

• Stooping, bending, twisting and reaching may be required in completion of job duties