Program Coordinator - Store Operations - Remote
Job Details
- Job Ref:
- 164606
- Location:
- Providence, RI 02908
- Location Flexibility:
- Remote
- Category:
- Sales
- Job Type:
- Full-time
- Job Status:
- Non-exempt
- Anticipated Closing Date:
- Aug. 16, 2024
- Pay Basis
- Hourly
- Pay Range
- $45000.00 - $81500.00 Annually ($21.63 - $39.18 Hourly)
- Brand
- UNFI
Job Overview:
This role is responsible for the execution of specialized tasks and functions specifically related to UNFI’s Retailer learning management
service requiring independent thinking and an enthusiasm for helping customers execute their training needs. The Program Coordinator is responsible for executing all processes and procedures, learning all aspects of the business including processing vendor invoices, billing customers, managing data, communicating with retailers and the vendor community, creating reports and financial responsibilities. This role will work directly with the program manager and cross-functionally, with all areas of the company, as well as externally.
Job Responsibilities:
· Coordinates onboarding and training process for new retailers and facilitates new retailer orientation. Solicits client requirements through interviews, and/or existing system documentation or procedures. Conducts the administration and training of the Learning Management System (LMS), including input, reporting, updates, etc. 50%
· Monitors retailers' progress using system generated reporting. Analyzes reports and provides feedback to retailer ownership team. 20%
· Build rapport with customers through interpersonal skills; confidently converse with and make recommendations to customers and SMEs at all levels of an organization5%
· Analyzes and provides guidance on general education needs 5%
· Documents the results of analysis activities using the appropriate templates or analysis tools 5%
· Identifies areas of potential business risk and communicate these to the Project Leader 4%
· Independently responds to and/or resolves sophisticated training issues and other matters 5%
· Create question-based training content by leveraging your understanding of the Axonify learning methodology and software capabilities. 3%
· Provide input to the evolution of team processes, procedures, and best practices 3%
· Performs other relevant job duties as required.
Job Requirements:
• Education/Experience/Knowledge/Skills/Abilities:
• Bachelor’s degree preferred, or an equivalent combination of experience and training
• Two or more years business, customer service, associate training, financial or related experience
• Two or more years’ experience in the retail grocery industry STRONGLY preferred
• Flexible and adaptable to learning and understanding new technologies
• Must have strong attention to detail, as accurate review, response and input of information into multiple systems is critical to this position
• Excellent verbal and written communication skills are critical to this position
• Ability to connect processes and impact outcomes, based on decisions made
• Strong customer service and communication skills to handle escalated questions and inquiries
• Ability to prioritize and manage against multiple competing priorities
• Proficient problem-solving skills
• Ability to create credibility with our customers and business partners, internally and externally to solve problems and meet goals and objectives
• Proficiency in Microsoft Outlook, Excel, PowerPoint and Word essential
• Experience using SharePoint a plus
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
- Company:
- UNFI Wholesale Inc.
Compensation:
UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.
Benefits:
For Washington positions (or positions that may be performed remotely from Washington), Click HERE for Washington-specific paid time off details.
Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
Sales Positions Only: For sales positions that are commission-based, the above range is an estimate of total potential commission-based compensation during an associate’s first year, but UNFI offers an introductory period minimum of $680 per week. After the introductory period, as a 100% commission-based role, there is no set salary. UNFI’s commission plans are uncapped and average earnings vary depending on territory and sales achieved, among other factors.
UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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