Procurement Customer Advocate- (Remote)
Job Details
- Job Ref:
- 164836
- Location:
- US
- Location Flexibility:
- Remote
- Category:
- Procurement
- Job Type:
- Full-time
- Job Status:
- Non-exempt
- Anticipated Closing Date:
- Sept. 19, 2024
- Pay Basis
- Yearly
- Pay Range
- $56,400 - $107,500 Annually ($27.12 - 51.68 Hourly)
- Brand
- UNFI
PURPOSE:
The purpose of this position is to enhance the service provided to key retailers through service level analysis and inventory planning. Responsibilities will include data collection from a variety of sources, generating scheduled and ad hoc reporting, as well as communicating with several cross-functions to ensure inventory for upcoming demand.
JOB RESPONSIBILITIES:
· Create and maintain complex records regarding service level performance to customers.
· Assess and identify trends that impact service level. Rectify these trends using strategic problem-solving skills.
· Accountable for key customer targeted fill rates/service levels.
· Ensure the timely and successful delivery of solutions according to customer needs and obligations.
· Building relationships with customers based on trust and timely communication.
· Clearly communicate the progress of weekly/quarterly initiatives to internal and external stakeholders.
· Responsible for collaborating with the Sales team to mitigate potential risk to customer’s service.
· Liaison between the customer and the company’s internal Procurement teams.
· Keeping accurate records pertaining to service level and sales.
· Collaborating with internal departments to rectify customer driven problems.
· Meets deadlines and completes special projects as assigned.
JOB REQUIREMENTS:
Education/ Certifications: (Required & Preferred)
· Bachelor’s Degree in related field preferred or:
Experience:
· One (1) or more years of experience that is directly related to the duties, skills, and responsibilities specified
Skills/ Abilities:
· Strong interpersonal and communication skills that aid in the ability to work within diverse environments
· Ability to analyze and solve problems.
· Exceptional verbal and written communication skills.
· Ability to investigate and analyze information and to draw conclusions.
· Ability to use independent judgment and to manage and impart confidential information. •Ability to document work in progress.
· Ability to collect, track, and analyze large amounts of data.
· Strong public speaking abilities.
· Ability to deliver research findings clearly and distinctly.
· Records maintenance skills.
· Strong organizational and planning skills
· Ability to recognize future trends.
· Ability to make decisions under pressure.
· Ability to resolve customer complaints and concerns.
· Ability to complete moderately complex administrative paperwork.
· Negotiating skills.
· Flexible, resilient, and comfortable working in grey areas that are constantly changing.
· Strong collaboration skills to partner with cross-functional teams
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
· Proficient in Microsoft Office with strong Excel, Word, PowerPoint, and Outlook.
PHYSICAL ENVIRONMENT/ DEMANDS:
· Some travel may be required
· Most work is performed in a temperature-controlled office environment
· Incumbent may sit for long periods of time at desk or computer terminal
· While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
· Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday.
· Stooping, bending, twisting, and reaching may be required in completion of job duties.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
- Company:
- United Natural Foods Inc.
Compensation:
UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.
Benefits:
For Washington positions (or positions that may be performed remotely from Washington), Click HERE for Washington-specific paid time off details.
Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
Sales Positions Only: For sales positions that are commission-based, the above range is an estimate of total potential commission-based compensation during an associate’s first year, but UNFI offers an introductory period minimum of $680 per week. After the introductory period, as a 100% commission-based role, there is no set salary. UNFI’s commission plans are uncapped and average earnings vary depending on territory and sales achieved, among other factors.
UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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