Grocery Clerk:

Job Overview:  

Provides prompt, efficient, and friendly customer service.  Rotates and replenishes merchandise and ensures highest quality standards are met.  Unloads product from trucks using powered pallet jack, breaking load down onto stock carts, and transferring to sales floor.

Job Responsibilities and Accountabilities: 

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Assists customers by: (examples include)
• Escorting them to the products they’re looking for.
• Securing products that are out of reach.
• Loading or unloading heavy items
• Making note of and passing along customer suggestions or requests
• Performing other tasks in every way possible to enhance the shopping experience.
• Answers the department telephone promptly when called upon, and provides friendly, helpful service to customers who call.
• Count load to assure proper quantity.  Check invoices against delivered product when asked.
• Process merchandise to shelf which includes removing wrap and cutting front out of cases with a box cutter.
• Rotates and replenishes merchandise and ensures highest quality standards are met.
• Unloads trucks using power pallet jacks and forklift to place product in appropriate storage area.
• Conditioning shelves and displays, straightening product and pulling cardboard.
• Stock product on top shelf for future use.
• Ensures cleanliness in the department cleans off shelves, sweeps the floor, etc.
• Builds wall of value and end caps display and fills through the week as necessary.
• Responsible for proper inventory control (pricing, stocking, ordering).
• Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.

·        Performs other job related duties and special projects as required.

Job Requirements:   

• Must have the ability to solve practical problems.
• Ability to do simple addition and subtraction, counting and recording.
• Must be able to understand and follow verbal or demonstrated instructions, request supplies orally or in writing.
• Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with color vision and depth perception.  Must be able to read the descriptions on the boxes and shelf tags to place merchandise in the proper locations.

·        Must be able to work shifts varying in length and times, including nights, weekends and holidays. Must be able to work shifts varying in length and times, including nights, weekends and holidays.

At Shoppers, we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees.

We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender, gender expression, or gender identity), national origin, ancestry, physical or mental disability, medical condition, age, physical or mental disability, marital status, veteran or military status, or any other characteristic protected by applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, job assignments, training, compensation, benefits, and other conditions of employment.

Shoppers will not tolerate unlawful discrimination or harassment of associates by anyone, including any manager, supervisor, co-worker, contractor, customer, supplier, vendor, or visitor.