Job Overview:

Partner with assigned customers to provide quality service efficiently while achieving maximum sales and keeping cost controlled.

Job Responsibilities:

Core Responsibilities

·       Develop and implement action plans to team members with assistance from the Supervisor and/or Account Manager on merchandising projects.

·       Timely travel from account to account for new store openings, resets, stocking and rotating product. Overnight stays may be required based on customer needs.

·       Responsible for maintaining effective business relationships between customers, merchandisers and account managers.

·       Review and process recaps of all activities and send to Account Manager upon completion of projects.

·       Assist with promotional presentations and sales programs as assigned Account Manager.

·       Ability to read, understand and implement store specific plan-o-grams along with being creative when plan-o-grams are not available.

·       Responsible for effectively displaying store products within deadlines and budget.

·       Process merchandise returns and issue credits according to company policy.

·       Ensure the neat and orderly appearance of UNFI products.

·       Follow through on customer product requests.

·       Responsible for interpreting, facilitating and completing internal reports.

·       Keep management informed of area activities and of any significant concerns.

·       Attends regularly scheduled meetings and conference calls.

·       Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for location.

·       Attend meetings as required.

·       Provides backup for other merchandisers or sales reps when needed.

Performs other duties as assigned.

Job Requirements:

Education/ Certifications:

·       Valid driver's license necessary

·       Auto insurance levels that meet UNFI requirements

Experience:

·       Prior customer service experience in a retail setting

Knowledge/Skills/ Abilities

·       Working knowledge of Word and Excel

·       Excellent customer service skills

·       Good communication skills

·       Time management skills and attention to detail

·       Basic math abilities

·       Ability to work independently

·       Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment:

Travel (major):

·       Weekly travel is required for this position.

Physical Environment/Demands:

·       Ability to lift up to 40 lbs.

·       Regular travel is required and access to a vehicle is necessary

·       Ability to get in and out of the car multiple times per day

·       Drive to and from accounts safely in city, rural, and expressway conditions

·       Ability to set up displays, fixtures, shelving, and products

·       Able to tolerate exposure to store and warehouse conditions including wide variances in temperature, dust, and dirt

·       Stooping, bending, twisting, and reaching may be required in the completion of job duties.

·       Must be able to work with hands and arms overhead, and to work in or under the equipment. 

·       Requires manual dexterity, overall coordination, and good balance to work both at ground level and occasionally in high places to perform job duties.