Job Overview:

Lead, support, and develop Pharmacy Managers, Staff Pharmacists, and Float Pharmacists to ensure pharmacy operations are safe, compliant, customer-focused, and financially successful. Drive consistent execution of company standards related to patient care, customer service, pharmacy operations, expense management, profitability, and employee engagement. Partner with pharmacy leadership to achieve strategic business objectives, optimize operational performance, and foster a positive and productive work environment while delivering exceptional service to patients and customers.

Job Responsibilities:

Core Responsibilities

Provide leadership, direction, and operational oversight for multiple pharmacy locations within the assigned district.

·       Drive pharmacy performance through achievement of financial, operational, clinical, customer service, and compliance objectives.

·       Coach, develop, and support Pharmacy Managers and pharmacy teams to ensure consistent execution of company standards, policies, and procedures.

·        Monitor and analyze key performance indicators including prescription growth, labor management, inventory control, shrink, patient satisfaction, immunization performance, and profitability metrics.

·       Ensure compliance with all federal, state, and local pharmacy regulations, company policies, and third-party payer requirements.

·       Partner with Pharmacy Managers to recruit, develop, and retain high-performing pharmacy staff.

·       Support workforce planning, scheduling, succession planning, and employee development initiatives across the district.

·       Collaborate with store leadership and corporate partners to support overall store and pharmacy business objectives.

·       Identify operational opportunities and implement process improvements to enhance workflow efficiency, patient experience, and financial performance.

·       Provide guidance and support related to inventory management, medication safety, controlled substance compliance, and loss prevention initiatives.

·       Lead and support clinical service initiatives including immunizations, medication therapy management, wellness programs, and other patient care services.

·       Conduct regular pharmacy visits and audits to evaluate operational execution, customer service standards, merchandising, and regulatory compliance.

·       Respond to and resolve escalated customer, employee, operational, and regulatory concerns in a timely and professional manner.

·       Support implementation of new pharmacy programs, technologies, workflows, and strategic initiatives.

·       Foster a culture of accountability, teamwork, patient care excellence, and continuous improvement throughout the district.

Performs other duties as assigned.

Job Requirements:

Education/ Certifications:

·       Bachelor’s degree from an accredited four-year college or university required.

·       Bachelor of Science degree in Pharmacy or Doctor of Pharmacy degree preferred. Possession of a valid Pharmacist license, with necessary continuing education to maintain licensure, preferred.

Experience:

·       Minimum of 3 years of experience as a Pharmacy Manager preferred.

·       Minimum of 2 years of multi-unit pharmacy leadership, oversight, or operational management experience preferred.

Knowledge/Skills/ Abilities

·       Possess the ability to motivate and work with and through others to achieve desired results.

·       Possess strong communication skills, both oral and written. Ability to interact effectively with a wide variety of individuals both in person and over the telephone.

·       Requires analytical ability and mental alertness to ensure accurate, safe, and thorough completion of work activities. Ability to concentrate and effectively manage frequent interruptions.

·       Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment:  

Onsite Role:

·       This position requires the associate to perform all duties at one of our UNFI locations, such as a distribution center or office.

Travel (minor):

·       This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

Physical Environment/Demands:

Office Roles:

·       Most work is performed in a temperature-controlled office environment.

·       Incumbent may sit for long periods of time at a desk or computer terminal.

·       While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  

·       Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.

·       Stooping, bending, twisting, and reaching may be required in the completion of job duties.

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.