Program Coordinator - Store Operations - Remote
Detalles del trabajo
- Recomendación de trabajo:
- 164606
- Ubicación:
- Providence, RI 02908
- Flexibilidad de ubicación:
- Remoto
- Categoría:
- Ventas
- Tipo de Empleo:
- Tiempo completo
- Estado Laboral:
- Non-exempt
- Fecha prevista de cierre:
- 16 de agosto de 2024
- Base salarial
- Hourly
- Rango salarial
- $45000.00 - $81500.00 Annually ($21.63 - $39.18 Hourly)
- Marca
- UNFI
Job Overview:
This role is responsible for the execution of specialized tasks and functions specifically related to UNFI’s Retailer learning management
service requiring independent thinking and an enthusiasm for helping customers execute their training needs. The Program Coordinator is responsible for executing all processes and procedures, learning all aspects of the business including processing vendor invoices, billing customers, managing data, communicating with retailers and the vendor community, creating reports and financial responsibilities. This role will work directly with the program manager and cross-functionally, with all areas of the company, as well as externally.
Job Responsibilities:
· Coordinates onboarding and training process for new retailers and facilitates new retailer orientation. Solicits client requirements through interviews, and/or existing system documentation or procedures. Conducts the administration and training of the Learning Management System (LMS), including input, reporting, updates, etc. 50%
· Monitors retailers' progress using system generated reporting. Analyzes reports and provides feedback to retailer ownership team. 20%
· Build rapport with customers through interpersonal skills; confidently converse with and make recommendations to customers and SMEs at all levels of an organization5%
· Analyzes and provides guidance on general education needs 5%
· Documents the results of analysis activities using the appropriate templates or analysis tools 5%
· Identifies areas of potential business risk and communicate these to the Project Leader 4%
· Independently responds to and/or resolves sophisticated training issues and other matters 5%
· Create question-based training content by leveraging your understanding of the Axonify learning methodology and software capabilities. 3%
· Provide input to the evolution of team processes, procedures, and best practices 3%
· Performs other relevant job duties as required.
Job Requirements:
• Education/Experience/Knowledge/Skills/Abilities:
• Bachelor’s degree preferred, or an equivalent combination of experience and training
• Two or more years business, customer service, associate training, financial or related experience
• Two or more years’ experience in the retail grocery industry STRONGLY preferred
• Flexible and adaptable to learning and understanding new technologies
• Must have strong attention to detail, as accurate review, response and input of information into multiple systems is critical to this position
• Excellent verbal and written communication skills are critical to this position
• Ability to connect processes and impact outcomes, based on decisions made
• Strong customer service and communication skills to handle escalated questions and inquiries
• Ability to prioritize and manage against multiple competing priorities
• Proficient problem-solving skills
• Ability to create credibility with our customers and business partners, internally and externally to solve problems and meet goals and objectives
• Proficiency in Microsoft Outlook, Excel, PowerPoint and Word essential
• Experience using SharePoint a plus
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
- Empresa:
- UNFI Wholesale Inc.
Indemnización laboral:
UNFI prevé pagar el salario mencionado (o dentro del rango salarial mencionado) para este puesto. El salario real, según corresponda, dependerá de ciertos factores; incluidos, entre otros, educación, experiencia laboral, formación y cualesquier requisitos previstos en los convenios laborales colectivos aplicables. UNFI está comprometida con la transparencia salarial, en virtud de la legislación estatal y local aplicable.
Beneficios:
En el caso de los puestos en Washington (o los puestos en los que se trabaje remotamente desde Washington), haga clic AQUÍ para conocer los detalles sobre el pago de licencias laborales específicas para Washington.
Los candidatos contratados para este puesto también serán elegibles para participar en los siguientes programas de beneficios: licencias pagadas; licencias por enfermedad; pago de vacaciones y licencia por maternidad/paternidad; Programa 401K; póliza con cobertura médica, odontológica, oftalmológica y seguro de vida, accidentes, muerte y pérdida de miembros; programa de seguro a corto y largo plazo por discapacidad; cuenta con gastos flexibles, cuenta de ahorro sanitario o ambas; sujeto al cumplimiento de los requisitos de elegibilidad y los términos y condiciones de dichos programas, y sujeto a cualquier requisito previsto en los convenios laborales colectivos aplicables.
Solamente puestos de Ventas: en el caso de los puestos de ventas con base en comisiones, el rango mencionado representa un estimado de la compensación potencial por comisiones durante el primer año de un asociado; pero UNFI ofrece un mínimo de $680 a la semana para el periodo inicial. Después del periodo inicial, por tratarse de un puesto basado totalmente en comisiones, no hay un salario fijo. Los planes de comisiones de UNFI no tienen tope y las ganancias promedio dependen del territorio y de las ventas logradas, entre otros factores.
Las políticas de UNFI referentes a la compensación, los beneficios y las licencias pagadas están sujetas a cambios por decisión exclusiva de la compañía y acorde a la legislación aplicable. El aviso de empleo disponible no debe interpretarse como una oferta de empleo con ciertos términos, así como tampoco debe interpretarse como un mínimo garantizado.
Las solicitudes calificadas con antecedentes de arresto o condena se considerarán para empleo de acuerdo con la Ordenanza de Oportunidades Justas del Condado de Los Ángeles y la Ley de California Fair Chance Act.
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