Purpose: 

 Effectively manages store operations by developing and implementing strategies to achieve maximum sales and earnings while coaching/training/developing employees for ongoing high performance. 

Job Responsibilities:

• Leads, directs, coaches and assist associates throughout the store in performing their duties.
• Works with and through team to follow and enforce company standards for friendly, prompt and courteous customer service by ensuring that all associates assist customers in locating and when necessary, retrieving merchandise in the store; create and maintain an exceptional customer service culture in their store 
• Manages the overall proficient operation of the store and assists in the corporation’s plans to increase store sales, profits, and service levels
• Monitors store expenses and ensures that expense target are met
• Works with Assistant Store Director and Department Managers to strategize in achieving weekly sales and earnings objectives
• Drives for results to achieve company sales and earnings objectives.
• Engages and expects our associates to live the Greet, Offer and Thank principles to create an exceptional customer focus culture in their store
• Creates a culture where associates are trusted and empowered to make decisions
• Creates a cohesive environment of teamwork and collaboration where associates value one  another and understand how they can contribute to the overall success of the store
• Develops associates by teaching/coaching/mentoring and training towards specific roles and goals in order to increase the talent for the organization
• Influences store team to accomplish specific goals with regular and consistent communication in person and in written form
• Organizes and plans for current and long term goals along with having a contingency plan for unpredictable outcomes 
• Readily adapts in response to customer needs, to changes in schedules, and work priorities.
• Adapts to new technology and be proficient in its operation
• Learns, understands, and applies the information contained in company manuals, policies and practices related to store operations
• Is resourceful and knowledgeable to answer associate and customer’s needs
• Builds relationships with the customers and maintains customer engagement
• Readily understands and utilizes P&L, sales, purchases, labor and cost reporting to impact results
• Brings a broader perspective on how the business works outside of the industry and applies the business knowledge to maximize sales
• Ensures overall safety and food safety practices are updated and implemented
• Obtains all licensure required for store operations
  
  

Job Requirements: 

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.