Purpose: 

The Inside Sales Rep supports overall sales growth plan by increasing sales and gross margin while providing enhanced customer service to customers. Responsible for handling assigned sales accounts by anticipating customer needs, managing sales margins and entering customer orders. Collaborate with the sales team to achieve UNFI’s Building out the Store objective.

Job Responsibilities:

Account Management (100%)

·       Responsible for managing an assigned book of business.

·       Responsible for meeting or exceeding established sales goals.

·       Solicit and process customer orders.

·       Ensure customers receive timely and accurate information on product availability, quality and price.

·       Suggest substitutions to customers for items ordered that are unavailable (or do not meet quality expectations) while encouraging customers to purchase maximum possible amount of product conducive to their business.

·       Respond to customer phone inquiries and ensure that customer needs are resolved in an appropriate and timely manner.

·       Submit credit requests per policy.

·       Identify, qualify and make phone solicitations of potential new customers.

·       Support sales activities with Quality Control, Transportation, Accounting and Purchasing to ensure customer satisfaction.

·       Inform customers of company products, programs and promotions and verify inventory levels for promotions.

·       Attend and participate in sales meetings, sales trainings, and product information sessions.

·       Work with Account Manager, Sales Consultants and Sales Managers to develop growth strategies, create promotions and increase business within assigned account base.

·       Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Job Requirements:

Education/ Certifications:

·       Associate Degree or equivalent experience

Experience:

·       1+ years sales experience preferred

·       System implementation experience preferred

Other Skills/ Abilities:

·       Ability to builds relationships with customers and align with leadership's goals and direction.

·       Ability to interpreting data and using technology (Microsoft suite, SV Harbor, Tableau) to support business objectives

·       Ability to, with leadership guidance, execute a sales plan and achieve sales objectives and ability to identify product/service sales opportunities for core accounts.

·       Proficiency in Microsoft Office Suite

·       Excellent verbal and written communication skills

·       Strong organization skills with ability to multi-task

·       Ability to resolve customer related issues appropriately and in a timely manner

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.