Purpose:

Provide prompt, efficient and friendly customer service. Efficiently manage the operations of the Pharmacy. Ensure accurate prescription dispensing and appropriate consultation.  Supervise Pharmacists, pharmacy technicians, grad interns and clerks in compliance with federal and state legislation as well as store policies and procedures.

Job Responsibilities and Accountabilities

• Provides prompt, efficient and friendly customers through the execution of patient care standards
• Smiles and greets customers in a friendly manner
• Genuinely thank each customer and invite them to return
• Assist customers by:
  • escorting them to the products they’re looking for (when possible)
  • making appropriate OTC recommendations
  • securing products that are out of reach
  • performing other tasks in every way possible to enhance the shopping experience
• Takes all steps required to fill prescriptions in compliance with all laws, regulations, physician orders and company policies and procedures regarding the sale of pharmaceuticals including:
• retrieves the correct and accurate product(s)
• counts: pours, or measures out the required quantity according to established company methods and procedures
• affixes the label permanently to the container
• performs a final audit of the prescription
• Offers advice and professional consultation in compliance with state and federal laws and regulations
• Actively endorses and participates in all clinical program offerings
• Responds to telephone requests from customers, physicians and vendors, which require the expertise of
• the pharmacist
• Communicates and cooperates in a professional manner with peers, subordinates, managers, physicians,
• and customers in all pharmacy related areas
• Ensures timely implementation of company policies, procedures and programs; and enforces professional and operational standards, including compliance with legal regulations
• Maintains all state and federal record keeping for controlled substances
• Supervises all pharmacy staff in accordance with Federal and State law while working in the pharmacy
• Follows all laws and company procedures regarding Medicare, Medicaid, and other third-party insurance
• plans, and participates in audits as appropriate in a timely manner
• Responsible for HIPAA compliance, and dispensing of over-the-counter drugs by law
• Accesses the pharmacy computer to obtain complete patient records (on both cash and third-party prescriptions) and verifies third party plan parameters
• Orders product from distribution center or other appropriate source as necessary
• Stocks pharmacy product orders to specific bay locations
• Trains pharmacy technicians and abides by state regulations regarding technician training and licensure
• Maintains inventory levels to company goals, rotates stock, and utilizes RX return process
• Bags all products; affixes the receipt to the bag and places company stickers on items that are not in bags
• If there is a drive-thru pharmacy, able to operate microphone and drive-thru box
• Maintains strict adherence to company guidelines related to personal hygiene, dress code and Department Appearance Standards (DAS)
• Reports to work when scheduled and on time
• Hazardous drug handling
  • Complies with standard operating procedures in handling and dispensing of hazardous drugs

Secondary Job Functions

• Knows the location of general over the counter merchandise
• Files paper and keep pharmacy equipment and area clean and organized
• Ensure that bags and vials are replenished, and that trash is removed and floor is swept
• Attend company meetings for purposes of training, coordinating plans, and communicating policies and procedures
• Regularly accesses and reviews all company communication and responds in a professional and timely manner
• Performs other duties as assigned by the Store Director, Pharmacy District Manager and District
• Manager
• Participates in all company sponsored programs

Scope:

Number of Associates Supervised:     Directly: 1-3     Indirectly: 1-6

• Completes performance reviews on an annual basis for each Staff Pharmacist and technician based on their location
• Ensures that the Pharmacy staff completes Float Pharmacist performance review forms in a timely manner following any shifts worked by a Float Pharmacist at their location
• Trains pharmacy technicians and abides by state regulations regarding technician training and licensure
• Provides feedback on pharmacy technician/clerk performance
• Prepares weekly work schedule for department to ensure adequate coverage and service level while adhering to weekly budgets

Job Requirements

• Relevant Experience, Education, Certification, Knowledge, Skills and Abilities
• Must have a college degree in Pharmacy (BS or PharmD)
• Must pass the NAPLEX
• Must pass the State MJPE
• Must hold a valid state license
• Meets all requirements of and maintain status as a Certified Immunizer
• Must complete continuing education hours as required by law
• Must complete all required state, federal and company training programs (i.e. HIPAA, CDR, I-pedge, etc.)
• Ability to do simple addition, subtraction, copying figures, counting, and recording
• Proficiency in Microsoft Word, Excel and Outlook
• Possess the ability to understand and follow written, verbal or demonstrated instructions; write identifying information; request supplies orally or in writing
• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with color vision, depth perception and field of vision
• Must be able to work shifts varying in length and time, including nights, weekends and holidays
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Physical Environment

• The duties for this position are normally conducted in a store environment
• Position requires periodic travel throughout assigned area by car
• There is a significant responsibility to maintain customer service levels and handle multiple priorities
• The position is occasionally exposed to dust, cleaning chemicals, and equipment movement hazards
• Most work is performed in a temperature-controlled environment
• Incumbent may stand for long periods of time
• Position requires periodic travel throughout assigned area by car
• Incumbent may use calculators, keyboards, telephone, and other office equipment in the course of normal workday
• Stooping, bending, twisting, and reaching may be required in completion of job duties