Job Overview:

Partner with assigned customers to ensure they have the right products at the right time in the right placement.

Job Responsibilities:

Core Responsibilities

·       Order products that align with the needs of the customer.

·       Responsible for effectively displaying store products.

·       Responsible for maintaining effective business relationships with customers.

·       Responsible for daily travel to customer locations.

·       Responsible for arriving promptly at customer locations on assigned routes for service.

·       Responsible for rotating stock and removing out-of-code products.

·       Process merchandise returns and issue credits according to company policy.

·       Ensure the neat and orderly appearance of UNFI products.

·       Responsible for product and/or delivery notifications to customers.

·       Sell promotional and sales programs as assigned.

·       Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for the location.

·       Follow through on customer product requests.

·       Keep management informed of area activities and of any significant concerns.

·       Attend meetings as required.

·       Provides backup for other field sales representatives when needed.

·       Performs other duties as assigned.

·       Performs other relevant job duties as required.

Performs other duties as assigned.

Job Requirements:

Education/ Certifications:

·       Valid driver's license necessary

·       Auto insurance levels that meet UNFI requirements

Experience:

·       Prior customer service experience in a retail setting

·       System implementation preferred

Knowledge/Skills/ Abilities

·       Excellent customer service skills

·       Good communication skills

·       Time management skills and attention to detail

·       Basic math abilities

·       Ability to work independently

·       Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment:

Travel (major):

·       Weekly travel is required for this position.

Physical Environment/Demands:

·       Ability to lift up to 40 lbs.

·       Daily travel is required and access to a vehicle is necessary

·       Ability to get in and out of the car multiple times per day

·       Drive to and from accounts safely in city, rural, and expressway conditions

·       Ability to set up displays, fixtures, shelving, and products

·       Able to tolerate exposure to store and warehouse conditions including wide variances in temperature, dust, and dirt

·       Stooping, bending, twisting, and reaching may be required in the completion of job duties.

·       Must be able to work with hands and arms overhead, and to work in or under the equipment. 

·       Requires manual dexterity, overall coordination, and good balance to work both at ground level and occasionally in high places to perform job duties.