Job Overview

The IT Salesforce Solutions Architect serves as a critical bridge between our business stakeholders and the technical implementation team, focusing on translating business requirements into effective Salesforce solutions while maintaining architectural integrity. This role collaborates with the technical implementation team to ensure comprehensive solution design that addresses both business needs and technical standards. This position applies advanced knowledge and understanding of architecture, systems design, and integration to develop solutions. Key responsibilities include direct business stakeholder engagement, requirements gathering, solution design that aligns with the existing Salesforce architecture, and working collaboratively with the technical implementation team to ensure solutions are both business-appropriate and technically sound.

Job Responsibilities

Core Responsibilities:

• Serve as the primary technical liaison to business stakeholders, gathering requirements and translating them into viable Salesforce solutions
• Design solutions that balance business requirements with technical feasibility and architectural integrity
• Develop comprehensive understanding of the organization's existing Salesforce architecture, customizations, and integrations
• Collaborate with stakeholders, business analysts, and project managers to understand project requirements and objectives, and educate them on Salesforce capabilities and limitations
• Collaborate with technical lead to design and develop high level and detailed technical solutions, ensuring they meet functional and non-functional requirements
• Design and implement solutions that seamlessly integrate with existing systems
• Ensure compatibility, consistency, and interoperability between different software components and platforms that integrate with your Salesforce solutions
• Work closely and lead development teams, providing technical guidance and oversight throughout the project lifecycle to ensure design patterns are respected across different teams and/or organizations
• Evaluate and recommend appropriate Salesforce features, products, and third-party solutions to address business needs
• Ensure solutions are scalable, maintainable, and follow Salesforce best practices
• Provides consultation to Technology and business teams
• Performs other duties as assigned

Job Requirements

Education/ Certifications:

• Bachelor’s or Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance, or a similar field of study
• Certifications in relevant Salesforce clouds and architecture is required

Experience:

• 6-10 years’ experience in Salesforce or relevant experience
• Proven experience as a Salesforce Architect or similar role, with a minimum of 5+ years’ experience in a leading role in the delivery of Salesforce project
• Previous experience in consumer goods or retail-based work
• Consulting experience is a plus, but a consulting mindset is a must
• Hands-on experience with Salesforce products including Sales Cloud, Service Cloud, Data Cloud, Data Loader, Revenue Cloud, CRMA, Marketing Cloud and CG Cloud
• Experience working directly with business stakeholders to gather requirements and design solutions

Knowledge/Skills/ Abilities:

• Strong understanding of Salesforce development frameworks, e.g., Lightning Web Components, Apex, JavaScript, and Visualforce
• Expertise in declarative automation, e.g., Flows, Process Builder, Validation Rules, and Approval Processes
• Ability to understand and work within complex Salesforce architectures
• Experience with Salesforce governance models and change management processes
• Excellent analytical and problem-solving skills, with the ability to think strategically and anticipate future technical needs
• Outstanding ability to coach, motivate, and direct work tasks to a multi-disciplinary team of Salesforce professionals
• Strong communication skills with the ability to effectively engage with both business stakeholders and technical teams
• Demonstrated commitment to continued personal and professional development
• Active in their local Salesforce community
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available

Work Environment

Remote Role:

• This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager

Physical Environment/Demands

Office Roles:

• Most work is performed in a temperature-controlled office environment
• Incumbent may sit for long periods of time at a desk or computer terminal
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday
• Stooping, bending, twisting, and reaching may be required in the completion of job duties

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.