Job Overview:
The Manager IT Solutions – Operations is responsible for managing the production environment within the company’s digital applications. This position works with application managers, managed service providers and security teams to reduce vulnerabilities, ensure reliability, manage the execution and delivery of releases to support technology projects, report on progress, and incidents. This role ensures performance optimization across the enterprise integration process and decreases process time.

Job Responsibilities:
Core Responsibilities

• Plan, coordinate, and lead the execution of application patching and release cycles in alignment with technology projects and compliance requirements
• Plan, coordinate, and lead the decommissioning and auditing for jobs no longer required by the business
• Serve as the point of contact for incidents and release management
• Collaborate with technology managers in identifying enhancements that align with projects and business priorities that allow for efficient data exchanges
• Manage progress tracking and the enhancement and release portfolio
• Act as the primary liaison with managed service providers, ensuring adherence to service level agreements and operational excellence
• Manage workflows and understand costs associated with current and future changes
• Implement best practices for release management, including communication planning and escalation protocols
  Performs other duties as assigned.

Job Requirements:
Education/Certifications:

• Bachelor’s degree in management information systems, computer science, or related discipline is preferred

Experience:

• 8+ years of relevant experience required, including at least 5 years of experience in application support and release management
• Experience leading a team(s) made up of associate and contract resources in multiple locations, including offshore required
• Experience in performance optimization through better data handling, parallel processing or infrastructure tuning
• Demonstrated ability to influence key Technical Service and Business leaders
• Managing conflicting approaches aligned to strategic roadmap

Knowledge/Skills/Abilities:

• Strong understanding of digital application architecture and applications such as Enterprise Application Integration, transportation management systems and supply chain platforms that track shipments and ETAs, electronic shelf labels
• Ability to identify areas that require decreased processing time
• Reporting and communication skills
• Ability to work cross-functionally and communicate effectively for project milestones
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available

Work Environment:
Remote Role:

• This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (minor):
This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

Physical Environment/Demands:
Office Roles:

• Most work is performed in a temperature-controlled office environment
• Incumbent may sit for long periods of time at a desk or computer terminal
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Incumbent may use calculators, keyboards, telephones, and other office equipment during a normal workday
• Stooping, bending, twisting, and reaching may be required in the completion of job duties

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location.