PURPOSE:

The purpose of this position is to enhance the service provided to key retailers through service level analysis and inventory planning. Responsibilities will include data collection from a variety of sources, generating scheduled and ad hoc reporting, as well as communicating with several cross-functions to ensure inventory for upcoming demand.

JOB RESPONSIBILITIES:

·       Create and maintain complex records regarding service level performance to customers.

·       Assess and identify trends that impact service level. Rectify these trends using strategic problem-solving skills.

·       Accountable for key customer targeted fill rates/service levels.

·       Ensure the timely and successful delivery of solutions according to customer needs and obligations.

·       Building relationships with customers based on trust and timely communication.

·       Communicate clearly the progress of weekly/quarterly initiatives to internal and external stakeholders.

·       Responsible for collaborating with the Sales team to mitigate potential risk to customer’s service.

·       Liaison between the customer and the company’s internal Procurement teams.

·       Keeping accurate records pertaining to service level and sales.

·       Collaborating with internal departments to rectify customer driven problems.

·       Meets deadlines and completes special projects as assigned.

JOB REQUIREMENTS:

Education/ Certifications: (Required & Preferred)

·       Bachelor’s Degree in related field preferred or:

Experience:

·       One (1) or more years of experience that is directly related to the duties, skills, and responsibilities specified

Skills/ Abilities:

·       Strong interpersonal and communication skills that aid in the ability to work within diverse environments

·       Ability to analyze and solve problems.

·       Exceptional verbal and written communication skills.

·       Ability to investigate and analyze information and to draw conclusions.

·       Ability to use independent judgment and to manage and impart confidential information. •Ability to document work in progress.

·       Ability to collect, track, and analyze large amounts of data.

·       Strong public speaking abilities.

·       Ability to deliver research findings clearly and distinctly.

·       Records maintenance skills.

·       Strong organizational and planning skills

·       Ability to recognize future trends.

·       Ability to make decisions under pressure.

·       Ability to resolve customer complaints and concerns.

·       Ability to complete moderately complex administrative paperwork.

·       Negotiating skills.

·       Flexible, resilient and comfortable working in grey areas that are constantly changing

·       Strong collaboration skills to partner with cross-functional teams

·       Proficient in Microsoft Office with strong Excel, Word, PowerPoint and Outlook.

PHYSICAL ENVIRONMENT/ DEMANDS:

·       Some travel may be required

·       Most work is performed in a temperature-controlled office environment

·       Incumbent may sit for long periods of time at desk or computer terminal

·       While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

·       Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday

·       Stooping, bending, twisting and reaching may be required in completion of job duties