What does it mean to the part of our Information Technology Team?  

A role in Information Technology at UNFI involves being a part of the transformation of food for all through many innovative technology products such as myUNFI, our customer ordering platform or our warehouse management systems that optimize service. You will have an opportunity to be a part of the technology journey to transform food for all through collaboration and building solutions across teams that directly contribute to our One UNFI strategy. Roles include network automation, infrastructure unification and modernization, data services and analytics, and digital offering.

Core Responsibilities

• Assists with the ordering, setup, installation or support of hardware, software, and peripheral equipment or network infrastructures, following design or installation specifications

• Tracks and monitors installations or service requests, escalating and reporting any deviations in a timely manner

• Performs non-routine problem determination and resolution support for areas of responsibility as required to ensure a reliable production environment

• Maintains records of transactions, problems or installation activities and actions taken

• Provides system configuration support or technical troubleshooting to enhance equipment performance or respond to customer requests

• Effectively addresses and responds to inquiries regarding the operation of software or hardware to resolve problems at a proficient level

• Updates training materials and procedures and/or assist with training users in the proper use of hardware or software

• Confers with users, reviews technical manuals, or conduct diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Mentors and guides Technical Service Technician I team members.

• Performs administrative procedures under the supervision of experienced TS Technicians and/or Supervisors.

• Performs other relevant duties as required.

Job Requirements:

Education/ Certifications:

• Bachelor’s degree in computer science or related field preferred, or equivalent experience.  

Experience:

• 3+ years’ experience in similar technical support roles.

Knowledge/Skills/ Abilities

• Strong written and verbal communication skills, customer focus and demonstrated ability to work in geographically dispersed teams

• Ability to manage competing priorities effectively

• Proficiency in Microsoft Office applications and strong computer skills

• Logical thought process and ability to learn new systems, concepts and procedures

• Good judgment is required for this position as there may be times when direct supervision may not be immediately available

Work Environment: Onsite Role:

This position is classified as onsite where the associate will perform work from their primary office location. Onsite associates may be required to come to other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (minor):This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.