Job Overview:

The Senior Retail Merchandiser role provides consistent, high-quality merchandising service at assigned customer or independent customer locations.  Responsibilities include but not limited to, stocking shelves, executing resets and remodels, supporting continuity and cycle coverage programs, and occasionally ordering products.  The Sr. Retail Merchandiser will be asked to lead resets/remodels where they are provided the merchandising plans to execute and oversee the work of other UNFI RM’s & 3rd party providers as needed.  Direction may be received from Retail Merchandising Coordinators/Supervisors/Managers/or Directors within Shelf Services.    

Location/Territory: This role services accounts in Green Bay, Wausau, Oshkosh, Madison, Milwaukee, WI and surrounding areas as assigned.

Job Responsibilities:

Core Responsibilities 

• Read, interpret, and implement planograms. Adjust sections as needed and report compliance or item availability concerns. 

• Execute scheduled visits for Home Store or Field Sales programs. Lead reset teams, direct merchandising staff, and adjust floor plans as needed. Follow HACCP and SQF guidelines where applicable. 

• Rotate stock, remove out-of-code items, and process returns/credits per company policy. 

• Interpret internal reports and assist retailers with assortment planning. Close category sales gaps and complete documentation accurately and on time. 

• Identify sales opportunities through creative merchandising. Promote assigned programs and respond to product requests. 

• Maintain strong relationships with customers and UNFI stakeholders through in-person, phone, and email communication. 

• Order products that align with customer needs and effectively display them in stores.  Assist in hanging Shelf Tags, and promotional POS/POP Materials and resets.   

• Develop and implement action plans with assistance from Supervisor or Account Manager on assigned projects.  Ensure project deadlines are met and completed within budget. 

• Positively Engage customers on the full Professional Services Portfolio to strengthen customer/UNFI relationship.  Individual is adaptable and able to assist with any merchandising questions and provide solutions to assist in any problems encountered at a project or reset. 

• Performs other duties as assigned.

 Job Requirements:

Education/ Certifications:

• High School degree required.

• Valid Driver’s License is necessary. 

• Auto Insurance levels that meet UNFI requirements. 

Experience:

• Minimum 3+ years related experience in Retail or Distribution.   

• Minimum of 1 year participating in Full store resets/remodels. 

• Prior customer service experience in a retail setting. 

• Food related product experience desired. 

Knowledge/Skills/Abilities:

• Ability to work independently. 

• Strong organizational skills, time management skills and attention to detail. 

• Ability to read, understand and implement planograms. 

• Basic computer skills involving Microsoft Suite of Software. 

• Excellent customer service and communication skills. 

• Good judgment is required for this position as there may be times when direct supervision may not be immediately available. 

 Work Environment:

Remote Role:  

• This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager. 

 Travel (major):  

• Travel is required up to 95% for this position. 

 Physical Environment/Demands: (Select Appropriate option for role)

• Ability to lift and carry items weighing up to 40 lbs., including boxes of product, promotional materials, and merchandising components. 

• Ability to drive to and from customer accounts in city, rural, and expressway conditions, including during periods of inclement weather. 

• Ability to set up in‑store displays, fixtures, shelving, and product, including tasks such as: 

  • Using hand and finger dexterity to manipulate small parts, shelf clips, rack fittings, peg hooks, and signage materials 

  • Assembling cardboard or lightweight point‑of‑sale displays 

  • Positioning or adjusting metal shelving, endcaps, or modular fixtures within established safety parameters 

  • Placing, stocking, front‑facing, or reorganizing product on shelves or displays 

  • Using step stools or small ladders to reach products or shelves at various heights (if part of the role expectations) 

• Ability to work in and tolerate exposure to typical store and warehouse conditions, including but not limited to: 

  • Wide variances in temperature (e.g., refrigerated, ambient, and warmer retail areas) 

  • Dust, dirt, and debris consistent with retail and warehouse environments 

  • Noise levels from equipment, customers, or operational activity 

  • Strong or varying odors from products, cleaning supplies, or warehouse materials 

  • Bright or fluctuating lighting conditions 

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.    

• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.  

• Stooping, bending, twisting, and reaching may be required in the completion of job duties. 

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location. 

 About UNFI: We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI

Benefits: Competitive 401k, Competitive PTO plan, Health benefits – first of the month following 30 days of employment, mileage reimbursement.