Oversees and manages all aspects of the Transportation department within the distribution center to include creating and managing the Annual Plan as well as managing all outbound shipments.  Plans and supervises the Transportation department day-to-day operations to control costs and provide retail with efficient on time service.

Accountable for Incident Reporting, Controlled Substance Loss reporting, Records Archiving, and verifying all licensing and employee files are up to date.

Job Responsibilities and Accountabilities:

·     Coordinates and supervises overall transportation activities to include monitoring the carrier’s performance.

·     Develops delivery schedules; scheduling of inbound and outbound shipments; recommending changes to our third-party carriers to improve customer service or reduce expense.

·     Develops and maintains good working relationship with the DCs and retail customers.

·     Works with customers, in person when necessary to resolve complaints, ensures excellent service to our customers.

·     Interfaces with all distribution center management, including warehouse, Human Resources, and buyers to maintain efficiencies.

·     Creates a safe working environment for all personnel.

·     Controls and supervises transportation activities to achieve all established. benchmarks regarding optimum store service and department goals.

·     Establishes and maintains a working relationship within the DC operation, retail store personnel and with outside carriers, vendors, etc., to ensure that an efficient operation is maintained.

·     Makes recommendations to General Manager and follows up on approved personnel actions for the development of subordinates and the administration of performance evaluations.

·     Reviews and approves third party carrier bills for payment.

·     Checks status of all loads, inbound and outbound, for any late deliveries, shortages, and damage claims.

·     Supervises day-to-day activities of CSCs to ensure customer problems, complaints and inquiries receive appropriate response.

·     Coordinates and facilitates problem solving across functional departments in order to ensure customer issues are properly addressed while protecting the integrity of UNFI and its programs.

·     Facilitates and coordinates the procedures that allow timely communications to customers regarding events and changes that will have an impact on the customers’ operations.

·     Makes recommendations to General Manager and follows up on approved personnel actions for the development of subordinates and the administration of performance evaluations.

·     Manages all credit activity to assure that the appropriate guidelines are being followed and are clearly understood by customers.

·     Serves as the initial contact for various DOT regulatory agencies such as the drug Enforcement Administration (DEA), State boards of Pharmacy, State boards of Medicine and others.

Job Requirements:

·     Bachelor’s Degree in Logistics or equivalent work experience.

·     Previous extensive experience and/or formal training or education in transportation management activities to include Budget Planning, supervising and scheduling of inbound and outbound loads.

·     Possess good leadership skills and the ability to supervise the work of others, must be able to motivate and work in cooperation with others to achieve desired results.

·     Possess good communication skills, both verbal and written, deal effectively with a wide variety of people both in person and over the telephone.

·     Must have the ability to represent the Company’s interests in negotiations with outside professionals and consultants.

·     Basic computer skills required and personal computer experience, with word processing and spreadsheet applications preferred.

·     Total familiarity with on-board computer programs and transportation software implemented on a company-wide basis.

·     Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe and thorough completion of work activities.

·     Possess ability to follow through with commitments, while dealing with frequent interruptions.

Physical Environment:

·     Most work is performed in a temperature-controlled office environment.

·     Noise levels in all areas are within acceptable tolerance ranges for those specific work areas.

·     Incumbent may sit for long periods of time at a desk or computer terminal

·     Some travel may be required.

·     Incumbent will use calculators, keyboards, telephone, and other office equipment in the course of the workday

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.