Program Coordinator - Store Operations - Remote
Détails de l’offre d’emploi
- Réf. de l’offre d’emploi:
- 164606
- Lieux:
- Providence, RI 02908
- Flexibilité géographique:
- À distance
- Catégorie:
- Ventes
- Type d’emploi:
- Temps plein
- Statut de l’emploi :
- Non-exempt
- Date de clôture prévue:
- 16 août 2024
- Base de rémunération
- Hourly
- Échelle salariale
- $45000.00 - $81500.00 Annually ($21.63 - $39.18 Hourly)
- Marque
- UNFI
Job Overview:
This role is responsible for the execution of specialized tasks and functions specifically related to UNFI’s Retailer learning management
service requiring independent thinking and an enthusiasm for helping customers execute their training needs. The Program Coordinator is responsible for executing all processes and procedures, learning all aspects of the business including processing vendor invoices, billing customers, managing data, communicating with retailers and the vendor community, creating reports and financial responsibilities. This role will work directly with the program manager and cross-functionally, with all areas of the company, as well as externally.
Job Responsibilities:
· Coordinates onboarding and training process for new retailers and facilitates new retailer orientation. Solicits client requirements through interviews, and/or existing system documentation or procedures. Conducts the administration and training of the Learning Management System (LMS), including input, reporting, updates, etc. 50%
· Monitors retailers' progress using system generated reporting. Analyzes reports and provides feedback to retailer ownership team. 20%
· Build rapport with customers through interpersonal skills; confidently converse with and make recommendations to customers and SMEs at all levels of an organization5%
· Analyzes and provides guidance on general education needs 5%
· Documents the results of analysis activities using the appropriate templates or analysis tools 5%
· Identifies areas of potential business risk and communicate these to the Project Leader 4%
· Independently responds to and/or resolves sophisticated training issues and other matters 5%
· Create question-based training content by leveraging your understanding of the Axonify learning methodology and software capabilities. 3%
· Provide input to the evolution of team processes, procedures, and best practices 3%
· Performs other relevant job duties as required.
Job Requirements:
• Education/Experience/Knowledge/Skills/Abilities:
• Bachelor’s degree preferred, or an equivalent combination of experience and training
• Two or more years business, customer service, associate training, financial or related experience
• Two or more years’ experience in the retail grocery industry STRONGLY preferred
• Flexible and adaptable to learning and understanding new technologies
• Must have strong attention to detail, as accurate review, response and input of information into multiple systems is critical to this position
• Excellent verbal and written communication skills are critical to this position
• Ability to connect processes and impact outcomes, based on decisions made
• Strong customer service and communication skills to handle escalated questions and inquiries
• Ability to prioritize and manage against multiple competing priorities
• Proficient problem-solving skills
• Ability to create credibility with our customers and business partners, internally and externally to solve problems and meet goals and objectives
• Proficiency in Microsoft Outlook, Excel, PowerPoint and Word essential
• Experience using SharePoint a plus
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
- Société:
- UNFI Wholesale Inc.
Rémunération:
UNFI prévoit de payer le taux de rémunération mentionné ci-dessus (ou dans la fourchette de rémunération mentionnée ci-dessus) pour ce poste. La rémunération réelle, le cas échéant, dépendra d’un certain nombre de facteurs, y compris, mais sans s’y limiter, l’éducation, l’expérience, la formation et toute exigence en vertu des conventions collectives applicables. UNFI s’engage à faire preuve de transparence en matière de paie, conformément aux lois nationales et locales en vigueur.
Avantages:
Pour les postes à Washington (ou les postes pouvant être exercés à distance depuis Washington), cliquez ICI pour connaître les détails concernant les congés payés de l’État de Washington.
Les candidats embauchés pour ce poste seront également admissibles aux programmes d’avantages suivants : congé payé ; congé de maladie ; vacances et congé parental ; programme 401K ; assurance médicale, soins dentaires, soins de la vue, assurance vie et assurance décès/démembrement accidentel ; programme d’assurance invalidité à court et à long terme, allocation de dépenses flexible et/ou compte d’épargne santé, sous réserve de satisfaire aux conditions d’admissibilité et aux modalités de ces programmes, et sous réserve de toute exigence en vertu des conventions collectives applicables.
Emplois dans le domaine de la vente uniquement : Pour les postes de vente rémunérés à la commission, la fourchette ci-dessus est une estimation de la rémunération totale potentielle à la commission au cours de la première année de l’employé, mais UNFI offre une période d’introduction d’un montant minimum de 680 $ par semaine. Après la période d’introduction, comme il s’agit d’un poste basé à 100 % sur les commissions, il n’y a pas de salaire fixe. Les plans de commission de UNFI ne sont pas plafonnés et les revenus moyens varient en fonction du territoire et des ventes réalisées, ainsi que d’autres facteurs.
Les politiques de UNFI en matière de rémunération, de prestations ou avantages sociaux et de congés payés sont susceptibles d’être modifiées à la seule discrétion de la société, dans le respect de la législation en vigueur. Cette offre d’emploi ne doit pas être interprétée comme une offre d’emploi comprenant certaines modalités ni comme une garantie de revenu minimum.
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