Job Title: Ecommerce- Shopper

Department: Front End

Reports To: Ecommerce Supervisor

PURPOSE: The purpose of this position is to provide prompt, efficient, and friendly customer service in addition to shopping for and ringing up online orders.

JOB RESPONSIBILITIES AND ACCOUNTABILITIES:

            Provide the best experience for our online shopping customers

• Ensure quality selection of product
• Execute on delivery times and order accuracy
• Follow department safety and sanitation programs for selection, transportation and delivery
• Observe standards and procedures regarding store security and confidentiality
• Effective communication with other departments and store staff
• Provide comparable products for substitution
• Prepare orders for delivery by ringing up and bagging orders in an efficient and effective manner
• Checking expiration dates throughout the store during slow periods

Functional Requirement:

• Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (intercom, telephone, scanner, register, scale, shopping cart)
• Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math

Maintaining a positive presence on the sales floor

• Greet, Offer, & Thank all customers
• Assist customers by bringing them to the location of product
• Ensure the aisles are clear of debris at all times

JOB COMPETENCIES AND REQUIREMENTS:

• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Attention to detail

• Checking product for the highest quality
• Properly scans and bags product
• Accurate shopping of customer orders

Communication skills

• Ability to Greet, Offer, & Thank all customers
• Effectively communicate with other departments and store staff
• Ability to receive feedback and implement processes for improvement
• Ability to follow directions from the Supervisor

Time management skills

• Ability to complete assigned tasks without direct supervision in a timely manner
• Ability to prioritize tasks based on customer and business needs

*Must be able to work a variety of shifts, including nights, weekends, & holidays.

My Cub. My Way.

We provide our customers the best grocery experience period by personalizing our customers’ evolving needs with innovation, convenience and by supporting the communities we serve through delivering quality, variety and fresh groceries.

At Cub we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees.

We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender, gender expression, or gender identity), national origin, ancestry, physical or mental disability, medical condition, age, marital status, veteran or military status, or any other characteristic protected by applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, job assignments, training, compensation, benefits, and other conditions of employment.

Cub will not tolerate unlawful discrimination or harassment of associates by anyone, including any manager, supervisor, co-worker, contractor, customer, supplier, vendor, or visitor.