Purpose: 

The Senior Inside Account Manager is responsible for providing dedicated service to assigned account(s). Responsible for growing sales on assigned book of business by sharing product knowledge, resolving customer issues and entering customer orders. The Inside Account Manager is responsible for providing high quality, streamlined service with a focus on local market trends for assigned account(s).

The Inside Account Manager will create partnering relationships of trust, integrity, customer satisfaction and loyalty and ensures customer compliance. They collaborate with their teams to achieve the objective of building out the store.

Job Responsibilities:

Account Management & Sales Planning (50%)

·       Execute strategic sales plans and goals to increase sales, profit margin and minimize expenses

·       Manage new sales opportunities and servicing of existing accounts.

·       Inform customers of products, programs, promotions pre-book and planned demands 

·       Identify customer needs and concerns for assigned accounts and partners with manager to find creative solutions to resolve.

·       Leverage tools for sales data and merchandising plans to provide more frequent and direct contact to assigned customers

·       Provide increased support to assigned customers in understanding market trends and product/category expertise.

Manage Execution (25%)

·       Ensure customers receive timely and accurate information on product availability, quality and price. Leverage product and category data to recommend substitutions for products, local product trends and new items.

·       Respond to customer phone and email inquiries.

·       Responsible for entering customer orders and submitting credit requests timely and accurately.

Manage Relationships (25%)

·       Create and maintain partnerships with vendor, broker and other trade partners.

·       Meet or exceed client expectations and established deadlines.

·       Drives proactively the company’s initiatives to ensure the success of the customer.

·       Focuses efforts on mutual sales and profit growth.

·       Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Job Requirements:

Education/ Certifications:

·       Associates degree or equivalent training and experience

Experience:

·       Minimum 2 years sales experience preferred

·       Understanding and knowledge of products

·       Familiarity with sales opportunities

·       Understanding of margin and company profitability

·       Proven track record of meeting and exceeding customer expectations

·       Ability to work in a result driven environment

·       Proficiency in Microsoft Office Suite and company systems

Other Skills/ Abilities:

·       Excellent communication, negotiation, and presentation skills

·       Aptitude for financial reporting

·       Able to exceed at: customer service skills, problem solving, attention to detail and organizational skills.

PHYSICAL ENVIRONMENT/ DEMANDS:

·       Most work is performed in a temperature-controlled office environment

·       Incumbent may sit for long periods of time at desk or computer terminal

·       While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

·       Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday

·       Stooping, bending, twisting and reaching may be required in completion of job duties

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.