Job Overview:  

The Senior IT Business Analyst – Retail is responsible for bridging the gap between Retail IT and the business to assess processes, determine, document and align requirements, deliver data-driven recommendations and reports to stakeholders for their assigned team or function. This role ensures the solution matches the needs of the business and enables changes in the organization by comprehending business problems and providing product or service solutions that will maximize its value to its stakeholders.  This is a senior level role that conducts complex work and contributes to organizational strategies. It requires minimal supervision on the day-to-day responsibilities.   

What does it mean to the part of our Information Technology Team?  

A role in Information Technology at UNFI involves being a part of the transformation of food for all through many innovative technology products such as myUNFI, our customer ordering platform or our warehouse management systems that optimize service. You will have an opportunity to be a part of the technology journey to transform food for all through collaboration and building solutions across teams that directly contribute to our OneUNFI strategy. Roles include network automation, infrastructure unification and modernization, data services and analytics, and digital offering. 

Job Responsibilities:  

• Evaluates business requirements against system capabilities by reviewing application configuration capabilities and technical requirements 

• Engages with business stakeholders, end users and other IT teams to understand how data and application driven changes to process, products, services, software and hardware can improve efficiency and add value 

• Partners with product manager/owner and business stakeholders on defining what is technologically feasible and financially and functionally reasonable 

• Creates and maintains functional and non-functional documentation for IT and end users 

• Creates and provides input on data models, application processes, business processes, test plans, technical design documents, user stories and other artifacts as appropriate 

• Manages the application change life cycle through documentation  

• Facilitates discussions on product and/ services recommendations to stakeholders 

• Presents end user requirements, functional specifications, technical specifications and process flow diagrams to technical teams and other stakeholders 

• Partners with data services, information security, and architecture teams to ensure solution meets business requirements 

• Mentor and coach analysts on business standards and requirements; ensure best practices are followed  

• Informally leads solutions action plans 

• Performs other duties as assigned

 Job Requirements:  

Education/ Certifications:  

• Bachelor’s degree in computer science or related discipline or a combination of relevant IT experience and education 

 Experience:  

• 6-10 years’ relevant IT experience 

• 6-10 years’ experience working with process flow diagrams, data models, test plans, technical design documents, and business process documentation 

• 6-10 years’ experience working in software, networks, databases or other technology  

 Knowledge/Skills/ Abilities 

• Advanced knowledge of Enterprise Advantage  

• Advanced knowledge of retail systems including Point of Sale, pricing, and promotion solutions 

• Highly skilled in technical writing and requirements  

• Organizational and Facilitation skills  

• Highly skill in interpersonal and consultation  

• Advanced critical thinking skills 

• Ability to work independently and break down and organize assigned work into workable tasks, along with delegating tasks  

• Ability to learn new systems, concepts and procedures 

• Communication skills written and verbal 

• Customer Focus and Interpersonal Skills 

• Ability to collaborate across teams and work in a remote environment  

• Ability to work with geographically dispersed teams 

• Good judgment is required for this position as there may be times when direct supervision may not be immediately available. 

Work Environment:  

Hybrid Role:  

This position follows a hybrid schedule working in office 2-3 days per week. The acceptable split between onsite and remote work is determined by the manager. Hybrid associates may choose to work from an office on a more frequent basis than required.  

Travel (minor):  

This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons. 

 Physical Environment/Demands:  

Office Roles: 

• Most work is performed in a temperature-controlled office environment.  

• Incumbent may sit for long periods of time at a desk or computer terminal.  

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.    

• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.  

• Stooping, bending, twisting, and reaching may be required in the completion of job duties. 

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and/or location. 

About UNFI: 

We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI 

Benefits: 

Competitive 401k, Flexible PTO, Health benefits – first of the month following 30 days of employment, mentorship program/developmental opportunities.