Job Overview:

Responsible for the execution and support of the overall supplier dispute process across varied processes and systems for the organization. Establishes professional working relationships with internal and external customers in order to provide timely and accurate resolution, analytics, and reporting.

Job Responsibilities:

• Works directly with internal and external customers, suppliers, brokers, internal departments, etc., to research, resolve, all disputes and passes within multiple systems. (50%)
• Supports the development and testing of appropriate training and documentation to support all work-related activities. (10%)
• Coordinates with other internal departments regarding resolution, closing process gaps, and documentation requirements. (10%)
•  Provides support for priority suppliers, which includes dedicated access and support for areas provided. (10%)
• Effectively tracks tasks to ensure on-time and accurate delivery of agreed upon metrics/deliverables. (10%)
• Processes entries in multiple systems with a high level of accuracy and timeliness. (10%)
• Performs other relevant job duties as required.

Job Requirements:

Education/ Certifications/Experience:

• 2-year degree or equivalent experience.
• 1-2 years’ experience in office environment within a related field.
• System knowledge and experience, preferred.

Knowledge/ Skills/ Abilities:

• Strong planning and organizational skills.
• Excellent analytic and problem-solving skills, with the ability to translate data into meaningful and actionable recommendations.

• Strong understanding and proficiency of Microsoft Office applications and necessary functions to capture, execute, and translate data.

• Well organized and ability to multi-task and manage competing priorities. 

• Attention to detail and accuracy as accurate review, response, and input of information into multiple systems is critical.

• Ability to work independently in a fast paced and dynamic office environment.

Work Environment:

Remote Role:

• This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Physical Environment/Demands:

Office Roles:

• Most work is performed in a temperature-controlled office environment.

• Incumbent may sit for long periods of time at a desk or computer terminal.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.

•  Stooping, bending, twisting, and reaching may be required in the completion of job duties.